Drive functional excellence for an insurance solutions group as a senior functional specialist with deep experience in property and casualty insurance and the Guidewire insurance suite. Apply expertise in Policy Center Billing Center digital portals accelerators and generative AI to design and optimize hybrid model solutions that streamline day shift operations for global clients in a no travel role.
Responsibilities
- Lead end to end functional analysis for complex property and casualty insurance implementations and translate business objectives into clear Guidewire solution designs that maximize client value and operational efficiency.
- Drive requirements discovery with business stakeholders and subject matter experts and document detailed user journeys and process flows for policy billing and customer service operations enabled by the Guidewire insurance suite.
- Coordinate closely with technical architects and configuration teams to align functional specifications with capabilities of Guidewire PolicyCenter BillingCenter and digital portals while ensuring feasible and scalable solution options.
- Define and refine rating underwriting claims and billing business rules so that PolicyCenter and BillingCenter configurations accurately reflect regulatory compliance risk appetite and product strategy across multiple lines of business.
- Develop functional designs for digital portal experiences that improve agent and customer self service journeys including quote bind service and account maintenance scenarios integrated with core Guidewire systems.
- Apply Guidewire tools and accelerators to design reusable templates configurations and process patterns that reduce delivery effort improve quality and support faster product launches for property and casualty offerings.
- Collaborate with data and AI specialists to identify generative AI opportunities such as intelligent document summarization conversational assistance and knowledge retrieval that enhance daily user productivity within Guidewire based workflows.
- Validate end to end functional behavior through test scenario design test data definition and user acceptance testing support so that delivered solutions meet quality expectations and business outcomes for each release.
- Provide daily functional guidance to cross functional hybrid teams by clarifying requirements resolving defects and tracking functional risks and issues through to closure to maintain predictable day shift delivery.
- Conduct impact analysis for change requests regulatory updates and product enhancements to assess downstream effects on policy billing reporting and digital experiences and recommend low risk implementation approaches.
- Prepare explicit training materials and conduct walkthrough sessions for business users and operations teams to promote confident adoption of new Guidewire features and digital capabilities in their day to day work.
- Document target operating models business controls and process metrics that demonstrate how the implemented solution improves straight through processing reduces manual effort and enhances customer and agent satisfaction.
- Partner with client stakeholders to define measurable success criteria and continuously review functional performance indicators so that solution improvements contribute to the company mission of making insurance more accessible resilient and responsive to society.
📌 Ace Certified GW Policy Center Developer (Toronto)
🏢 VDart
📍 Toronto
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