Lead the transformation of a technical support team as the Director of Customer Support Services at Aplin. Drive operational excellence and enhance customer outcomes in a software environment.

This role requires an experienced leader to foster team development, optimize support processes, and ensure an exceptional customer experience. You will lead a distributed team while collaborating with Product and Engineering stakeholders to achieve service objectives. Empowering others and driving continuous improvement are central to this impactful position.

Key Responsibilities: • Mentor and develop a distributed technical support team • Optimize workflows and service delivery practices • Champion proactive customer communications • Collaborate with Product and Engineering teams • Analyze and present support performance trends

Requirements: • 5+ years in Technical Support or Service Delivery roles • Proven track record of scaling support organizations • Solid familiarity with support operations and metrics • Excellent communication and stakeholder management skills • Experience leading remote teams

Make a significant impact by improving support processes and customer experiences at Aplin. #J-18808-Ljbffr

📌 Director of Customer Support at Aplin (Montreal)
🏢 David Aplin Recruiting
📍 Montreal