Elevate guest experiences at Dakota Dunes Thermal Spa as the Guest Services Assistant Manager. This leadership role focuses on operational excellence and team development for superior service delivery.
As a key member of Dakota Dunes, you will oversee guest services, ensuring a seamless guest experience from arrival to departure. You will lead recruitment, training, and performance management for the team, while implementing operational protocols and maintaining high service standards.
Key Responsibilities:
- Manage daily front desk operations and guest arrivals
- Resolve guest complaints with professionalism and urgency
- Conduct staff training and performance assessments
- Oversee financial management and transaction accuracy
- Promote spa services, treatments, and memberships
Requirements:
- 5 years of leadership experience in hospitality
- Certificate in Hospitality Management or related field
- Proficiency with reservation and property management systems
- Solid organizational and communication skills
- Passion for creating exceptional guest experiences
Deliver memorable guest interactions and enhance Dakota Dunes' renowned services.