Join ABB as a Service Manager, responsible for implementing impactful service strategies and fostering team growth. Optimize operations to enhance customer loyalty and drive profitability. This pivotal role involves overseeing the service growth strategy and managing a diverse team.

You're tasked with achieving performance targets while driving customer satisfaction metrics. Through your leadership, you will ensure operational efficiency and improve key service delivery indicators. Key Responsibilities:

- Execute service strategies aligned with objectives
- Manage full P&L; for profitability improvement
- Drive initiatives for customer satisfaction enhancement
- Monitor key performance indicators for service delivery
- Cultivate a high-performance service team

Requirements:

- Bachelor's degree required for this role
- 12+ years of industry experience necessary
- Experience in customer service or operations is essential
- Proven leadership in managing large teams
- Must be fluent in English and French

Lead ABB’s customer-first initiatives and optimize service delivery for lasting impact.

📌 ABB Service Team Leader (Quebec City)
🏢 ABB
📍 Quebec City