Overview

Psygen is seeking a motivated, commercially minded, and relationship-driven Sales Associate / Account Manager to join our growing Business Development team. The successful candidate will support the conversion of qualified commercial opportunities into proposals, contracts, and active customer projects, while helping maintain strong customer relationships throughout the sales and project lifecycle.

This role is intended for an intermediate commercial professional with experience in pharma, biotech, life sciences, or a related technical sales environment. The ideal candidate will be comfortable operating in a scientific and regulated environment, with the ability to understand and discuss concepts related to CMC development, API manufacturing, GMP, clinical supply, process development, and technology transfer.

The Sales Lead / Account Manager will report directly to the Head of Business Development and will work closely with the Project Manager, Operations team, Chief Science Officer, technical team, QA/QC, Finance, and executive leadership. The role will initially focus on supporting qualified opportunity conversion, proposal coordination, customer follow-up, CRM management, and account continuity, with the opportunity to grow into greater ownership of opportunity generation and conversion over time.

Psygen’s commercial operating model is relationship-led. The Head of BD owns top-of-funnel opportunity generation and strategic relationships; the Sales Associate / Account Manager supports conversion after qualification and technical fit; and the Project Manager owns delivery after project kickoff. The Sales Associate / Account Manager will play a key role in ensuring this handoff is organized, professional, and commercially effective.

Key Responsibilities

· Support conversion of qualified business development opportunities into proposals, contracts, and signed customer engagements

· Coordinate proposal generation, contract sharing, customer follow-up, and deal-level administrative activities

· Maintain accurate CRM records, contact history, account notes, follow-up cadence, opportunity status, and next actions

· Assist in managing the active conversion pipeline and ensuring qualified opportunities continue progressing toward proposal and contract execution

· Coordinate internally with the Head of BD, Project Manager, CSO, technical team, QA/QC, Operations, Finance, and executive leadership

· Work with the Project Manager to gather internal project details, technical inputs, timelines,



and scope assumptions required for proposal development

· Support preparation of proposals, quotes, scopes of work, contract materials, follow-up documents, and customer-facing commercial materials

· Coordinate proposal approval workflows with the Head of BD and executive team, including CEO/CFO approval of pricing and commercial terms where required

· Support customer communication and relationship continuity after project kickoff, while the Project Manager owns project execution and delivery coordination

· Assist with operational and administrative coordination for customer projects, including support for international deployment of Psygen products and controlled-substance shipment coordination with the Operations team

· Help maintain the target account list, outreach tracker, sales dashboard, events plan, and customer relationship records

· Support targeted outbound and prospecting efforts in alignment with Psygen’s relationship-led business development strategy

· Attend conferences, industry events, customer meetings, and business development meetings as required

· Assist with pre-event planning, customer meeting coordination, post-event follow-up, and tracking of event-generated opportunities

· Monitor expansion opportunities, referral opportunities, and future work signals within existing customer accounts

· Support the development of repeatable commercial processes as Psygen scales its business development function

· Maintain professional, timely, and accurate communication with customers and internal stakeholders

· Operate effectively in a startup environment where priorities may evolve quickly and cross-functional coordination is essential The ideal candidate must demonstrate:

· Experience in pharma, biotech, life sciences, CDMO, CRO, or another technical B2B commercial environment

· Strong relationship-building skills and the ability to communicate professionally with scientific, technical, executive, and operational stakeholders

· Comfort discussing scientific and technical business topics, including CMC development, API manufacturing, GMP, tech transfer, process development, and clinical supply





· Ability to manage qualified opportunities through follow-up, proposal coordination, contract tracking, and customer communication

· Strong organizational skills and attention to detail

· Experience maintaining CRM systems, sales trackers, account records, and follow-up cadences

· Strong proficiency with Microsoft Office, especially Excel, PowerPoint, Word, and Outlook

· Ability to coordinate multiple opportunities, customer conversations, internal inputs, and deadlines at once

· Strong written and verbal communication skills

· Commercial judgment and the ability to understand customer needs, project fit, timing, budget, and next steps

· Ability to collaborate cross-functionally with technical, operations, project management, quality, finance, and executive teams

· A relationship-led mindset, with an understanding that trust, responsiveness, and credibility are central to Psygen’s business development strategy

· Comfort leading customer meetings, attending conferences and industry events

· Adaptability, initiative, and professionalism in a fast-moving startup environment The Ideal Applicant Will Have:

· Bachelor’s degree in business, life sciences, chemistry, pharmaceutical sciences, biotechnology, or a related field

· 3–5+ years of experience in sales, account management, business development, commercial operations, or customer-facing roles in pharma, biotech, CDMO, CRO, or life sciences

· Experience working with CRM systems and structured sales tracking processes

· Experience supporting proposals, quotes, scopes of work, contracts, or customer-facing commercial documents

· Familiarity with CMC development, GMP manufacturing, API production, tech transfer, clinical trial supply, or pharmaceutical development

· Experience working with scientific or technical teams to support customer opportunities

· Strong ability to build relationships and manage follow-up with customers and internal stakeholders

· Experience in a startup, scale-up, or high-growth environment

· CDMO experience is considered a strong asset

· Experience with controlled substances, regulated products or international shipment coordination is considered an asset

· Experience using HubSpot, Excel-based trackers or similar commercial tools is considered an asset

Pay: $70,000.00-$90,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care
- Work from home

Work Location: In person

📌 Account Manager/Sales Lead (Calgary)
🏢 Psygen Industries
📍 Calgary