Elevate service delivery as the Director of Contact Centre & Group Operations in Montreal with Air Canada Vacations. Focus on sales excellence and operational efficiency in a hybrid work model. In this permanent role, you will spearhead the operations of the 24/7 Contact Centre.

Your leadership will drive performance improvements, coaching, and talent development. You'll forge strong relationships with stakeholders to support business objectives and optimize customer responses. Key Responsibilities:

- Lead strategic oversight of daily operations and performance
- Establish sales and service performance metrics for the team
- Cultivate robust relationships with clients and suppliers
- Direct the management of third-party contact centre partners
- Drive workforce planning and scheduling for operational efficiency

Requirements:

- Degree in Operations, Hospitality, or related field
- At least 10 years in leadership roles in various sectors
- Strong operational and budget management skills
- Demonstrated success in team coaching and development
- Bilingualism in English and French

Bring your expertise in operational strategy to elevate service at Air Canada Vacations.

📌 Air Canada Vacations Contact Centre Director (Montreal)
🏢 Vacances Air Canada / Air Canada Vacations
📍 Montreal