Associate Director, Client Success (Remote)

Full-Time Associate Director, Client Success

Sales, Marketing and Customer Solutions (SMCS)

Reporting to: Director, Client Success and Business Development

Compensation: $ 102K - $131K CAD

Location: Remote - Canada(Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate)

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale.

From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. For more information about WES, please visit our website at The Associate Director (AD) Client Success plays a critical leadership role in driving client retention, expansion, and organic growth across WES' portfolio of academic, government, and regulatory partners in the United States. This role operates as a strategic business owner, accountable for performance across a portfolio of 7,000+ client accounts, while driving renewals, deepening engagement within existing accounts, and increasing volumes through upsell and cross-sell strategies.

This AD role manages a small team of Client Success professionals while reporting to the Director of Client Success & Business Development. Own performance across a 7,000+ account portfolio, with accountability for retention, expansion, and organic growth Develop and execute strategies to increase client volume and maximize account value within existing accounts Manage portfolio performance against defined retention and expansion targets (quota), including ownership of forecasting and reporting to leadership Establish segmentation and prioritization strategies to effectively manage and scale engagement across the client base Serve as senior relationship owner for strategic and high-value accounts, leading complex engagements with executive presence and credibility Own resolution of complex client issues and executive-level escalations, ensuring timely and aligned outcomes Own visibility into portfolio performance, including retention, volume trends, and growth opportunities Architect and optimize Salesforce reporting capabilities, including tracking of margin, profitability,



and financial impact across key accounts Leverage data and insights to inform strategy, decision-making, and risk mitigation, ensuring strong CRM data integrity and reporting accuracy Lead, coach, and develop a team of Client Success professionals, setting clear expectations for ownership, communication, and performance Drive accountability, capability building, and continuous improvement across the team Leverage data and insights to inform strategy, decision-making, and risk mitigation, ensuring strong CRM data integrity and reporting accuracy Set clear expectations and provide resources for support to ensure optimum performance Bachelor's degree in business, public administration, education, or related field (Master's preferred) 8+ years of experience in client success, account management, or revenue-focused roles, with increasing scope and responsibility 3+ years of experience leading and developing high-performing teams, with a demonstrated ability to drive accountability, staff development and performance Demonstrated success managing large-scale, complex client portfolios (5,000+ accounts preferred;Experience operating in a quota-driven or revenue-accountable environment, including ownership of forecasting and performance tracking Strong experience with Salesforce CRM and reporting, including ability to leverage data to drive decision-making and business outcomes Demonstrated experience with data analysis and performance reporting, using insights to inform strategy and optimize results Proven ability to manage complex, high-profile client relationships, ideally within government, higher education, or regulated environments Willingness and ability to travel up to 30-50% as needed Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements.

Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. Enjoy the freedom of remote work and flexible scheduling,



paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.

To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities.

Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.

Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it.

Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a robust sense of belonging within our organization. Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. Equity - We uphold fairness and justice in our work and actions.

At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.

World Education

Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits.

We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance - it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. org, we're here to support you. For more information about WES, please visit our website at This position is an existing vacancy and is currently open for hire. #

📌 Associate Director, Client Success (Remote) (Toronto)
🏢 World Education Services
📍 Toronto