Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Product Management

Pay Details: $160,000 - $200,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

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- AVP – Protect, Customer Onboarding & Identity Management role is responsible for developing and deploying the customer identity solutions, strategy, and providing product group ownership of the Solution Train operating in TD Scaled Agile for the US and CAN.
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
- Oversees all identity products /solutions as significant sub-components of Fraud Threat Management organization; mobilizes team & ensures executive alignment; custodian of Enterprise Protect Identity Business Plan & Roadmap.
- Develops, articulates, and enhances strategic vision for customer identity proofing as a foundation for self-serve and assisted channels.
- Progresses and maintains a TD Customer Identity strategy, including customer engagement and value creation opportunities.
- Centralized ownership of TD's Identity solutions, run as a product with defined PODs to develop and maintain core capabilities.
- Strong interface with LOBs/Channels to ensure roadmap alignment.
- Identifies and creates visibility of organizational authentication risk.
- Drives an adoption strategy to ensure standard authentication consumption vs building tactical / bespoke solutions.
- Develops and maintains talent and career development for all of CIAM.
- Leverages deep subject matter expertise to develop and execute efficient and effective customer onboarding strategy that minimizes net losses for the Bank while providing a superior UX.
- Works closely with key business leaders and direct reports to optimize TDBG's resources and leverage TD's operating model to maximize efficiency, effectiveness and scale and innovation.
- Owns the journey vision, product roadmap and objectives that aligns the team around delivery goals.
- Responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive.

Skills, Education & Experience:





- Bachelor's degree required; Graduate degree preferred 10+ years of relevant experience in the Customer Authentication and Identity domain.
- Proven technical abilities, understanding, and developing complex technical solutions with a deep understanding of the identity and authentication ecosystem.
- Strong business acumen, identifying and developing Identity and opportunities which align to LOB roadmaps.
- Entrepreneurship/Engineering mindset, track record of driving and delivering innovative ideas in a rapid-paced environment.
- Strong relationship management, ability to form strong relationships with senior leaders and build trust.
- Proven business and financial acumen.
- In-depth knowledge of relevant banking and regulatory rules and policies.
- Organizationally astute, with superior influencing, collaboration, and communication skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
- base salary
- variable compensation
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs

Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:





If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

Sans Objet

Our Values:

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion:

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment:

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Learn more:

Canada | US | Europe & Asia Pacific

📌 AVP, Protect, Customer Onboarding and Identity Management Product Executive (Toronto)
🏢 TD Bank Group
📍 Toronto