Booking Clerk Competition 779 Position Status Regular Full time 10 FTE EFW Radiology is currently seeking a Booking Clerk to join our team and contribute to our mission of providing exceptional patient care About EFW EFW Radiology owns and operates eleven community based clinics providing Diagnostic Imaging Maternal Fetal Medicine and Pain Management services Our Core Values Compassion Treat everyone with care kindness and respectTrust Demonstrate empathy and understanding while partnering with patients caregivers communities and each otherMeaning Contribute to the well being of our communities through healthcare innovation education and careersThe Role The Booking Clerk is responsible for responding to requests for patient appointments working collaboratively with the Booking team and other modality staff to coordinate a superior patient experience Reporting to Booking Call Center Supervisor Role Overview Perform various booking functions and ensures that physician requirements and patient needs are met in an efficient mannerManage large numbers of inbound callsEnsure all telephone calls are answered promptly consistently exercising utmost diplomacy and tact to ensure exceptional service to both patients and physiciansListen effectively to patients needs and provide exceptional patient care at all timesComplete data entry for patients demographics and appointment information according to EFW proceduresAdhere to all privacy and confidentiality policies and procedures as they relate to EFW our patients and our employeesDemonstrate EFW values of Compassion Trust and Meaning in the workplaceUndertake other related duties as assignedYou have the following Medical Office Assistant diploma including completion of a recognized medical terminology course is a solid assetPrevious call center experience along with booking radiology and diagnostic imaging appointments would be an assetExcellent listening verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring mannerLogical analytical and critical thinking requiredCustomer focused and adaptability to different personality typesAbility to work in a fast paced environment along with proven resilience in difficult situationsAbility to learn new computer programs quickly and efficientlyWhy EFW We offer meaningful careers and are committed to providing equitable total compensation for everyone including; Professional Development Programs and Continued Education SupportExtended Health Dental & Wellness BenefitsEmployee Recognition and Appreciation Programs Giveaways Contests and EventsMatching RRSP Group Savings PlanEmployee and Family Assistance ProgramsOnsite and Subsidized ParkingVolunteer Opportunities with Community PartnersScheduleLocation The Booking Clerk will work Monday to Friday at our Head Office in SE Calgary in a call centre environment that requires prolonged periods of sitting and frontline patient interaction over the phone Booking Clerks are required to work the occasional Saturday shift on a rotational basis Diversity Equity and Inclusion at EFW EFW Radiology is an equal opportunity employer We are committed to hiring talented qualified professionals without regard to race age gender or any other protected ground and to providing an environment without discrimination EFW is committed to creating a safe and healthy environment for employees patients and community partners Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring compensation promotions and transfers are based solely on skills and capabilities job requirements job performance and other job related criteria Application Deadline If you are dedicated to quality patient care and want to join our team of dynamic healthcare professionals please submit your application by 400 pm on September 4 2026 We thank all applicants for their interest Only candidates selected for an interview will be contacted

📌 Booking Clerk (Canada)
🏢 EFW Radiology
📍 Canada