Become a Forward Deployed AI Engineer, innovating customer service in the insurance industry by collaborating closely with brokers. Design automation that enhances servicing workflows. Your primary mission will involve working within brokerage environments, enabling you to convert traditional operations into effective, AI-driven processes.

You’ll conduct hands-on research with brokers to develop robust engaging agents that simplify tasks and improve customer satisfaction. Proficiency in Python and experience with agent architecture will be vital for this role. Key Responsibilities:

- Craft a customer-friendly AI agent named Ava
- Analyze brokerage servicing flows and streamline them
- Embed with brokers to learn existing workflows
- Integrate Ava into operational software like Applied Epic
- Safeguard the quality of customer messaging experience Requirements:
- 2+ years of relevant engineering experience
- Strong skills in Python programming
- Proven communication skills, both written and oral
- Experience with multi-step workflows and agent frameworks
- Enthusiasm for addressing complex issues in regulated fields Join us to elevate the standards of insurance customer service through advanced AI applications.

📌 Brokerage-Focused AI Solutions Engineer (Toronto)
🏢 General Magic
📍 Toronto