Date Posted: August 28, 2026

Location: Markham, ON

Position: Part-Time, Permanent, Internship / Co-op

Pay: CA$20.00–CA$22.00 per hour + performance incentives

Join Our Team

We are a growing head spa and massage wellness clinic focused on providing clients with relaxing, personalized experiences from the moment they arrive.

We’re looking for a personable and motivated individual to join our front-of-house team. As a Client Experience & Reception Coordinator, you’ll be one of the first people our clients interact with and will help ensure every visit feels welcoming, organized, and enjoyable.

This is a people-focused role for someone who enjoys communication, relationship building, and contributing to the overall growth of a business.

What You’ll Do

- Greet clients warmly and create a polished, welcoming arrival experience
- Handle appointment scheduling, bookings, confirmations, and client check-ins
- Answer incoming calls and respond to text messages and online inquiries
- Learn our services and confidently suggest treatments or packages that may suit individual client needs
- Follow up with clients and encourage future bookings and repeat visits
- Build positive relationships that contribute to client loyalty and retention
- Process transactions and payments accurately
- Keep client information and records organized and up to date
- Assist with the smooth operation of the reception area throughout the day
- Ensure the front desk and waiting area remain clean, tidy, and inviting
- Support the team with other day-to-day client service responsibilities as needed

What We’re Looking For The successful candidate will have:
- Fluent English communication skills (required)
- Working knowledge of Mandarin (required)
- Previous experience in customer service, hospitality, retail, sales, or reception is an asset
- Excellent verbal communication and interpersonal skills
- A naturally friendly and approachable personality




- Confidence speaking with clients and explaining service options
- Strong organizational skills and attention to detail
- Reliability, professionalism, and a positive attitude
- A genuine interest in providing excellent customer service
- Comfort working in an environment where client engagement and service recommendations are part of the role

The Right Personality Matters You may be an excellent fit for this position if you are someone who:
- Enjoys meeting new people and making clients feel at ease
- Is naturally conversational and valuable at establishing rapport
- Takes pride in creating a positive customer experience
- Can make thoughtful recommendations without being overly sales-focused
- Works well in a busy, client-facing environment
- Is dependable, energetic, and willing to take initiative
- Pays attention to the small details that make a client's visit feel special

Compensation & Perks
- $20.00–$22.00 per hour
- Performance-based incentive opportunities
- Flexible scheduling
- Employee discounts on services
- Casual workplace dress
- Free on-site parking

Position Details Job Type: Full-Time, Part-Time, Permanent, Internship / Co-op, Casual, Contract

Work Setting: In person

Location: Markham, Ontario

Required Languages

- Fluent English
- Working knowledge of Mandarin

Preferred Experience At least 1 year of experience in customer service, hospitality, retail, sales, or reception is preferred.

How to Apply

Interested in joining our team? Please send your resume to:

[email protected]

We look forward to hearing from candidates who are passionate about creating excellent client experiences and being part of a growing wellness business.

Pay: $20.00-$22.00 per hour

Expected hours: 10.0 – 40.0 per week

Benefits

- Flexible schedule
- On-site parking

Experience:
- customer service, hospitality, retail, sales, or reception: 1 year (preferred)

Language:
- Working knowledge of Mandarin (required)

Work Location: In person

📌 Client Experience & Reception Coordinator (Markham)
🏢 Aura Head
📍 Markham