Job Summary

We are seeking an detail-oriented and highly capable and motivated Client Services & Operations Coordinator to join our dynamic team. In this pivotal role, you will be the driving force behind delivering exceptional client experiences while ensuring smooth operational workflows. This is a varied role combining client services, scheduling coordination, administration and day to day operations.

Your proactive approach will help foster strong customer relationships, streamline processes, and support our sales and marketing initiatives. This position offers a fantastic prospect to develop your skills in project management, customer relationship management, and account oversight within a fast-paced environment dedicated to excellence.

This is not an entry level position. Previous proven experience in administration, client services, scheduling coordination, operations or a similarly demanding role is required.

Responsibilities

- Manage client accounts by providing timely support, addressing inquiries, and ensuring satisfaction through proactive communication via email, phone or in person.
- Coordinate daily operations related to client onboarding, account updates, and service delivery to maintain seamless workflows.
- Support project management efforts by tracking deadlines, coordinating resources, and communicating progress across teams.
- Utilize software platforms to manage customer data, and generate reports for analysis.
- Collaborate with sales and marketing teams to execute campaigns, promote services, and identify opportunities for growth.




- Analyze client data and operational metrics to identify trends, improve processes, and enhance overall service quality.
- Foster clear, collaborative communication across the team.
- Strong project management skills with the ability to prioritize tasks effectively in a fast-moving environment.
- Excellent customer service and communication skills to build trust and foster lasting relationships with clients.
- Quick learner with new systems and processes.
- Analytical mindset with the ability to interpret data insights for strategic decision-making.
- Effective account management skills to oversee multiple client portfolios.

This role is ideal for motivated individuals eager to grow their expertise in client relations, operations management, and business development within a supportive team environment. Individual must be highly detail oriented with a strong standard for accuracy, a quick learner, strong problem solver and interested in contributing to the continued growth of an established and successful company. Position includes a combination of daytime, evening, weekend shifts. Where possible, shifts can be established on a consistent weekly schedule.

Candidates with strong leadership experience and the ability to take on additional responsibility may be considered at a higher rate of compensation.

Pay: $26.00-$35.00 per hour

Expected hours: 30.0 – 36.0 per week

Benefits

- Dental care
- Extended health care
- Store discount
- Vision care

Work Location: In person

📌 Client Services & Operations Coordinator (Calgary)
🏢 Chinook School of Music
📍 Calgary