Step into leadership as the Manager of Communications and Customer Care at Utilities Kingston in Kingston, Ontario. This full-time role demands advanced strategic communication and customer experience skills to ensure excellence in service delivery. As a crucial member of the PR & Communications department, you will provide operational leadership and strategic direction across communications and customer care functions.

Your role includes developing critical communication strategies, managing reputational risks, and ensuring a positive customer experience. This position requires nurturing robust relationships with various stakeholders while implementing continuous improvement initiatives. Key Responsibilities:

- Develop organizational communication and engagement strategies
- Provide counsel on corporate initiatives and risk management




- Oversee brand management and digital communications
- Build relationships with media and community organizations
- Lead the development of the Customer Experience Strategy

Requirements:

- Degree in Communications, Public Relations, or related field
- 3-5 years in corporate communications with strategic responsibilities
- Advanced knowledge of public relations and crisis management
- Demonstrated leadership and coaching skills
- Proficient in digital communications and accessibility standards

Contribute to enhancing Utilities Kingston’s reputation and advancing community goals through effective communication and customer care.

📌 Communications and Customer Care Manager (Kingston)
🏢 The MEARIE Group
📍 Kingston