Job Overview

Join our energetic collision repair shop as a Customer Service Representative (CSR) and be the friendly, energetic face that keeps our operations running smoothly! In this vital role, you'll serve as the primary point of contact for customers, guiding them through the repair process with enthusiasm and professionalism. You will communicate effectively with clients and our skilled technicians, ensuring a seamless experience from initial consultation to vehicle pickup.

If you thrive in a fast-paced environment and love helping people, this is your chance to make a real impact while working in a lively, supportive team!

Responsibilities

- Greet customers warmly, listen attentively to their needs, and provide clear information about collision repair services
- Schedule appointments and manage repair timelines efficiently to maximize customer satisfaction
- Assist customers with insurance claims processes and explain repair procedures in detail
- Upsell additional services or maintenance options confidently, enhancing customer value and shop revenue
- Handle cash transactions accurately, including payments for services and parts
- Coordinate communication between customers, technicians, and parts suppliers to ensure timely repairs
- Maintain detailed records of customer interactions, repair orders,



and service history for future reference
- Administrate ICBC claims and manage the rental car process

Requirements

- Previous experience working in an Collision Repair Shop is an asset.
- Excellent customer service skills with a positive, energetic attitude that builds rapport quickly
- Proven ability to upsell services while maintaining integrity and customer trust
- Basic cash handling skills with attention to accuracy in transactions
- Ability to multitask efficiently in a busy environment while staying organized and professional
- Knowledge of automotive repair processes and familiarity with insurance claim procedures is a plus
- Strong computer skills and a basic understanding of bookkeeping and adminstrative best practices.

Join us and become part of a vibrant team dedicated to delivering exceptional service! Your enthusiasm, technical insight, and commitment will help us create memorable experiences for every customer we serve. Pay: $22.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Education:
- Secondary School (required)

Experience:
- Administrative : 1 year (required)

Language:
- English (required)

Work Location: In person

📌 CSR - Customer Service Representative for Collision Repair Shop (North Vancouver)
🏢 Toms Custom Autobody Port Coquitlam
📍 North Vancouver