Title: Customer Care Representative

Location: Woodbridge, ON

Employment Type: Full Time, Permanent

Schedule: Monday to Friday | In office

About Us

Kendrew Distribution Services Ltd. is a third-party logistics (3PL) provider that offers comprehensive warehousing, order fulfillment, freight forwarding, and distribution services. We deliver efficient and cost-effective logistics solutions that enable our customers to focus on their core business while we manage their supply chain needs.

Position Summary

Kendrew Distribution Services Ltd. is seeking a detail-oriented and customer-focused Customer Care Representative - 3PL & WMS to join our Customer Care team immediately.

This position is best suited to someone who has previous experience working in a third-party logistics, warehousing, fulfillment, distribution, or similar environment and is comfortable working within a Warehouse Management System (WMS).

The successful candidate will act as the day-to-day contact for assigned customer accounts and will be responsible for processing orders, reviewing inventory, monitoring shipments, investigating discrepancies, and coordinating closely with warehouse and operations teams.

Key Responsibilities

- Act as the primary day-to-day contact for assigned 3PL customer accounts.
- Enter, review, and verify customer orders in the Warehouse Management System (WMS).
- Review inventory levels, order status, shipment information, receiving activity, and related transactions within the WMS.
- Coordinate with warehouse, shipping, receiving, transportation, and carrier partners.
- Track customer orders from order entry through fulfillment and delivery.
- Respond to customer inquiries regarding inventory, order status, tracking, shortages, damage, and service issues.
- Prepare shipping documentation including BOLs, packing slips, labels, courier documentation, and related paperwork.




- Maintain accurate customer files, order records, inventory notes, and communication logs.
- Investigate shipping, receiving, inventory, return, and billing discrepancies.
- Escalate urgent customer, system, inventory, or operational issues as required.
- Support KPI reporting, customer reporting, billing backup, and other administrative duties as assigned.
- Ensure customer SOPs, labelling requirements, billing band special handling instructions are followed.

Qualifications: The successful candidate will have:

- Previous experience working in a 3PL, warehousing, fulfillment, logistics, distribution, or similar operational environment.
- Experience using a Warehouse Management System (WMS), ERP, or order management system.
- Experience with order entry, order processing, inventory inquiries, and shipment coordination.
- Understanding of warehouse operations, including receiving, inventory, picking, packing, shipping, and returns.
- Strong problem-solving skills and the ability to investigate order and inventory discrepancies.
- Strong verbal and written communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple customer accounts and priorities in a fast-paced environment.
- Proficiency in Microsoft Office, including Excel and Outlook.
- Ability to work collaboratively with warehouse and operations teams.
- Professional, dependable, and customer-focused attitude.
- Must be legally entitled to work in Canada.





Working Conditions · This position is based on-site at our Woodbridge, Ontario location.

· Work is performed primarily in an office located within a warehouse environment.

· Regular interaction with warehouse staff, transportation providers, customers, and internal departments is required.

· The position requires the ability to manage changing priorities while maintaining accuracy and meeting operational deadlines.

Compensation

Salary: CAD $42,000 - $46,000 annually, based on qualifications and experience.

Benefits include

- Company events
- Paid vacation
- Dental care
- Disability insurance
- Employee Assistance Program (EAP)
- Extended health care
- Life insurance
- On-site parking
- Vision care

Note: This posting is intended to fill an existing full-time, permanent vacancy. Equal Opportunity and Accommodation Statement

Kendrew Distribution Services Ltd. is committed to providing equal employment opportunities and fostering a respectful, inclusive workplace. We are committed to providing accommodations throughout the recruitment process in accordance with applicable legislation. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Interested candidates are invited to submit their resume and application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $42,000.00-$46,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Woodbridge, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- 3PL/logistics: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Care Representative - 3PL & WMS (Woodbridge)
🏢 Kendrew Distribution Services
📍 Woodbridge