Customer Service Representative (RIBO with on year experience Mandatory )will assist the Personal Lines department providing support to account executives and producers.

- Primary responsibilities include: Provide prompt, accurate, and professional customer service to new and existing clients
- Respond to customer inquiries and concerns, resolve customer complaints and escalate issues appropriately
- Manage existing clients in processing policy changes, coverage upgrades, risk control and renewal quotes
- Proactive servicing, reviews, remarketing, cross-selling and upselling of policies
- Process changes via EDI upload/download and insurer portals
- Connect with insurers and underwriters to discuss and submit risks
- Upload new business and process policy changes and endorsements on company portals

Qualifications: · RIBO mandatory with one year experience

Skills

· Good understanding of Personal property and casualty insurance products

· A team player with a sound work ethic





· A very strong attention to detail and a quick learner

· Excellent organizational, interpersonal, written, and oral communication skills

· Proficiency in Word and SIG or similar system

Job Types: Full time, Permanent

Additional pay

- Bonus pay

Work Location: In person
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
- RIBO (Mandatory )

Schedule:
- Monday to Friday
- Weekends as needed

Work Location: In person Pay: $41,108.07-$53,933.39 per year

Join us in creating outstanding experiences for our customers while advancing your career in a supportive environment!

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Experience

- MINIMUM: 1 year (preferred)

Licence/Certification:
- RIBO License (required)

Work Location: In person

📌 Customer Service Representative (Oakville)
🏢 FAIRSTAR INSURANCE GROUP
📍 Oakville