Toronto Event Rentals is a leading provider of high-value equipment for corporate events across the GTA. We are seeking a professional, organized, and detail-oriented Customer Service Representative to join our team.
Schedule (Seasonal Position)
Due to the seasonal nature of our business, hours vary by season:
- Part-Time (Off-Season): Monday–Thursday, 8:00 AM – 3:00 PM
- Full time (High Season): Monday–Friday, 8:00 AM – 3:00 PM
Candidates must be flexible and available to transition between part-time and full-time based on seasonal demand. We are looking for a candidate who is interested in a long-term position and growing with our company.
- Applicants must be legally entitled to work in Canada
Compensation & Training
- Starting at $20/hour (6-month probation period)
- $21/hour after successful completion of probation
- An additional raise may be considered after 1.5 years, based on performance
- Training will be provided in the probation period.
Key Responsibilities
- Respond to client inquiries via phone and email.
- Prepare quotes, invoices, and rental agreements.
- Send invoices and prepare refunds if requested.
- Coordinate event details and logistics with clients and internal teams.
- Keep client files and order details organized in our system.
- Ensure high-level customer satisfaction through clear communication and follow-up.
- During slower periods, assist with light office and showroom tasks such as taking product photos and helping with inventory counts to support the team and maintain consistent hours.
Qualifications & Skills
- Minimum 2+ years of customer service experience (event industry experience is an asset)
- Strong written and verbal communication skills in English
- Tagalog-speaking candidates are strongly preferred, as Tagalog is an asset for communication with members of our team and/or clientele.
- Exceptional organizational and time-management abilities.
- Ability to manage multiple projects and deadlines simultaneously.
- High attention to detail.
- Professional demeanor with strong problem-solving skills.
- Comfortable using CRM systems and Microsoft Office (including Excel) and Google Workspace.
- Reliable and adaptable, with the ability to work part-time in slower seasons and full-time during peak season.
Pay: From $20.00 per hour
Benefits
- Casual dress
- On-site parking
Work Location: In person
📌 Customer Service Representative (Toronto)
🏢 Toronto Event Rentals
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.