WaterSmart Systems & Plumbing | Full-Time

We are a small, growing plumbing company looking for a Customer Service & Scheduling Coordinator to join our team. This is a customer-facing role for someone who is organized, friendly, professional, and comfortable balancing multiple tasks in a fast-paced workplace.

The ideal candidate enjoys working with people, has strong communication skills, and can confidently handle customer inquiries, scheduling, sales, invoicing, and day-to-day office responsibilities.

Key Responsibilities

- Answer incoming phone calls, emails, and general customer inquiries in a friendly and professional manner
- Schedule and coordinate plumbing service calls, installations, and follow-up appointments
- Communicate with customers regarding appointment times, job details, products, and services
- Provide information and answer general questions about plumbing products, services, pricing, and scheduling
- Assist customers with selecting appropriate products and services based on their needs
- Handle sales inquiries and follow up with potential and existing customers
- Build and maintain positive customer relationships
- Provide excellent customer service before, during, and after service appointments
- Prepare and send customer invoices and assist with accounts receivable
- Follow up on outstanding invoices and customer questions when required
- Maintain accurate customer records, job information, and scheduling details




- Coordinate with plumbers and technicians to ensure jobs are scheduled efficiently and customers are kept informed
- Assist with general administrative and office duties as needed
- Help identify opportunities to improve customer experience and company processes

Qualifications & Skills

- Previous experience in customer service, scheduling, sales, administration, or a similar role
- Excellent verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Strong organizational and time-management skills
- Ability to multitask and prioritize in a busy environment
- Comfortable answering phones and speaking with customers
- Strong attention to detail, particularly with scheduling and invoicing
- Comfortable learning about plumbing products and services
- Basic computer skills and ability to learn new software and systems
- Ability to work independently while also being a team player
- Experience in the plumbing, HVAC, construction, or home-services industry is an asset, but not required

What We Offer

- A friendly, close-knit work environment
- The opportunity to work with a small and growing local company
- Opportunities to learn about the plumbing and home-services industry
- Competitive compensation based on experience
- Opportunities for growth and increased responsibility

If you are organized, dependable, personable, and enjoy helping customers, we would love to hear from you! Pay: $22.00-$26.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Customer Service & Scheduling Coordinator (Waterloo)
🏢 WaterSmart Systems
📍 Waterloo