Drive enterprise renewals with Trilogy as a Senior Customer Success Manager. Engage with high-value clients, optimize AI-driven sales processes, and secure long-term contracts. This hands-on position focuses on managing the renewals pipeline for enterprise accounts. You will engage directly with decision-makers, overcoming objections and enhancing retention strategies. At Trilogy, you'll refine AI tools to maximize sales efficiency, all while being part of a quick-moving, innovative team.
Key Responsibilities: Lead high-level discussions with key customers Own the renewal process for enterprise clients Create and improve B2B renewals playbooks Drive contract negotiations and minimize churn Utilize AI-driven insights to enhance strategies Requirements: ~8+ years in CSM or account management ~ Proven track record in managing renewals worth $100K+ ~ Fluent in English, both verbal and written ~ Experience with AI tools in a professional context ~ Availability during U.S. business hours Leverage your expertise in enterprise renewals and AI strategies to excel in a stable role at Trilogy.
📌 Customer Success Manager at Trilogy Remote (Vancouver)
🏢 Crossover
📍 Vancouver
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