Data Courier Administrator (CorCare Environment & Release Coordinator) - 2 Positions

Information Technology - CorCare Permanent, Full-Time Provincial with site to be determined based on successful applicant. Work will include a combination of on-site and remote work. Travel may be required.

Hours: 70 (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends) NLHS Digital Health is seeking two CorCare Environment & Release Coordinator and Data Courier Administrator to join our Digital Health IT team. These roles are at the heart of the technical operations that keep our CorCare (Epic) Health Information System running safely and reliably for clinical care across Newfoundland and Labrador. You will define and implement the change control processes that govern the NLHS CorCare environment, coordinate all upgrade and release activities, and serve as the organizational Data Courier Administrator - managing the interfaces that migrate application build between environments.

You will also serve as the technical execution lead for CorCare business continuity activities, working within the program governance framework of the IT Operations Business Continuity Planner to ensure the environment is always ready for planned and unplanned downtimes. You must be capable of making timely, well-informed decisions under pressure - during system outages, time-critical release windows, and competing operational priorities - while ensuring patient safety, system reliability, and strict adherence to security and governance standards at all times.

Change

Control & Release Management Defining and implementing change control processes for the NLHS CorCare environment; serving as the organizational authority for environment release readiness on behalf of the Director of IT. Leading or participating in change control committees, upgrade planning, maintenance window planning, and rollout planning committees. Coordinating and managing CorCare upgrade and update activities across application and technical team leads; designing data migration strategies and managing large data loads associated with upgrade and release cycles.

Business Continuity Technical Execution





Serving as the technical execution lead for CorCare business continuity activities within the program governance framework established by the IT Operations Business Continuity Planner. Read-Only and DR environment access validation, BCA Web Data Entry readiness testing, and downtime drill technical setup and support. Maintaining technical documentation for BCA infrastructure, DR environment configuration, and environment downtime procedures — ensuring materials are current and accessible.

Contributing technical findings and root cause analysis from downtime events and drills to the IT Operations Business Continuity Planner for program-level lessons learned and Honor Roll reporting. Ensuring environment and BCA activities comply with NLHS change control policy, CAB requirements, ATTIPA/PHI obligations, and Epic's Business Continuity Best Practices Checklist. Serving as the main organizational point of contact for Data Courier and build migration activities; configuring, monitoring, and troubleshooting Data Courier interfaces across all CorCare environments. instructing application analysts on Data Courier and import/export functionality.

Collaborating with Epic to implement new projects and modules; Maintaining on-call coverage for release windows and environment-related incidents, including after-hours response. Working in close partnership with the IT Operations Business Continuity Planner — providing accurate, timely technical status and readiness reporting to support program governance and Honor Roll reporting. Building and maintaining effective working relationships with the ODBA and ECSA teams, CorCare application teams, PMO, Clinical Informatics, and Epic vendor representatives.

Bachelor's degree in Computer Science, Information Technology,



Health Informatics, or a related field; Minimum of five years of recent experience in healthcare IT or a technical IT environment, with direct experience in Epic HIS workplace management, release coordination, or Data Courier administration strongly preferred.

Experience defining and implementing change control processes in a 24/7 critical operations or regulated healthcare environment is required. Direct experience with Epic Data Courier configuration, build migration, and CID/UCI synchronization issue resolution is required.

Experience managing upgrade and update cycles for large-scale enterprise applications across multiple technical and application teams. prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

Key technical experience considered an asset: Epic certification in Data Courier Administration and/or Environment & Release Management.

Adaptability and composure under pressure: operates effectively during production outages and time-critical release windows, making well-informed decisions that protect patient safety and system reliability. Strong analytical and problem-solving skills: gathers and analyzes information, generates solutions, and evaluates risk across competing alternatives.

Technical aptitude: able to learn and maintain Epic data structures, Data Courier interfaces, BCA infrastructure, and environment management tools. Clear, accurate communication: provides timely technical status reporting to governance and planning partners and engages effectively with clinical, operational, and technical stakeholders. helps others and seeks out additional responsibilities. A valid passport and willingness to travel internationally is a requirement.

A respectful and engaging workplace with meaningful work directly supporting healthcare delivery across Newfoundland and Labrador, medical and dental benefits, a defined benefit pension plan, flexible work arrangements, six weeks paid leave, and an employee and family assistance program. #

📌 Data Courier Planner (St. John's)
🏢 Newfoundland and Labrador Health Services
📍 St. John's