We have a fantastic opportunity for an experienced Dental Receptionist to join our growing practice. Deer Ridge Periodontics is a highly rated periodontal specialty office, and we are proud to offer exceptional care and quality periodontal services to the KW region and surrounding communities. We are seeking an experienced, energetic, self-directed, and personable dental receptionist to join our dental team!

Duties / Tasks:

- Greet and welcome patients as they arrive at the dental office
- Answer phone calls and schedule consultations, hygiene appointments, treatment or surgical appointments for patients, confirmation of appointments
- Manage patient records and update information in our dental software system
- Verify insurance coverage and assist patients with billing and payment processing
- Provide excellent customer service to patients and address any inquiries or concerns in person , by phone, and email
- Manage and schedule the periodontist’s and hygiene team’s daily appointment schedules
- Manage referrals and book consultation appointments
- Correspond and coordinate re: patient information, booking, and treatments with referring dental partner offices and labs
- Maintains accurate and detailed patient contact notes / documentation
- Additional front - office related tasks as assigned
- Assist with maintaining a clean and organized reception area

Qualifications / Requirements

- 3–5 years of previous experience working as a dental receptionist
- Proficient in operating multi-line phone systems and managing multiple incoming calls
- Excellent typing speed, accuracy,



and attention to detail
- Knowledge of dental terminology and periodontal procedures is an asset
- Familiarity with dental practice management software is preferred
- Strong organizational, time-management, and prioritization skills
- Excellent professional communication and interpersonal skills, with a patient-focused and compassionate approach
- Ability to multitask effectively and manage competing priorities in a busy environment
- Professional, approachable, dependable, punctual, and detail-oriented
- Ability to work collaboratively as part of a team while maintaining a high level of professionalism

Hours of Work The hours for this position are:

- Monday: 8:00 a.m.–2:00 p.m.
- Tuesday: 8:00 a.m.–4:00 p.m.
- Wednesday: 8:00 a.m.–4:30 p.m.
- Thursday: 8:00 a.m.–4:00 p.m.
- Friday: 7:00 a.m.–3:30 p.m.

The receptionist will generally work at our Kitchener office. From time to time, Thursday shifts may be required at our Stratford office location, where the clinical team works on Thursdays. Only those candidates selected for an interview will be contacted. Thank you for your interest.

Job Type: Full time

Pay: $28.00-$30.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):
- Able to travel to Stratford ON (occasionally, if needed) to work in our satellite location on Thursdays ?

Experience:
- Dental receptionist: 3 years (required)

Location:
- Kitchener-Waterloo, ON (required)

Work Location: In person

📌 Dental Receptionist (Kitchener)
🏢 Deer Ridge Periodontics
📍 Kitchener