Digital Press Field Engineer

W2 Contract | 24 Months +

Location: covering Toronto and surrounding area

Must have a valid driver's license and insurance

About the Role We're looking for a skilled Digital Press Field Engineer to serve as the frontline technical expert for our customers. In this role, you'll diagnose and resolve complex press issues, ensure equipment reliability, and deliver the hands‑on support that keeps our customers running at peak performance.

This isn't just a break‑fix role. You'll be a trusted partner throughout the customer journey — from initial installation through long‑term success — leveraging cutting‑edge AI and remote diagnostic tools to proactively identify issues and accelerate resolution. If you thrive at the intersection of deep technical expertise and genuine customer engagement, this role was built for you.

What You'll Do Technical Field Service Install, commission, and calibrate digital presses at customer sites

Diagnose and resolve hardware, software, and process‑related issues with speed and precision

Perform routine maintenance, software upgrades, and preventive service

Deliver both on‑site and remote technical support as needed

Maintain accurate service records, documentation, and reports

Customer Success & Training Lead structured Ramp‑Up programs for new customers during the critical first 30-90 days of production

Train press operators and production staff on press operation and workflow, color management and media handling, maintenance best practices, and troubleshooting and quality control





Assess operator skill levels and tailor coaching approaches accordingly

Collaborate cross‑functionally with Sales, Applications, and Customer Success teams to ensure seamless customer onboarding

Serve as a technical mentor who builds long‑term confidence and capability within customer teams

What You Bring Technical diploma or degree in Electronics, Mechanical Engineering, or a related field

3+ years of field service experience, ideally with digital printing equipment (HP Indigo experience strongly preferred)

Solid understanding of digital press technology, color theory, and RIP/workflow systems

Strong troubleshooting ability across print quality, mechanical, and electrical domains

Working knowledge of AC/DC electrical circuits and proficiency with a multimeter

Proven experience in customer training or technical mentoring

Excellent communication and presentation skills with a customer‑first mindset

Ability to travel frequently domestically, with occasional international travel

Self‑directed with solid time management and problem‑solving skills

Preferred Qualifications Indigo Certification(s) or direct experience with Indigo presses

Familiarity with DFE/RIP software such as Smart Stream, Esko, or EFI

Knowledge of Lean or Six Sigma methodologies

Multilingual skills are a plus

What's Included While on contract, you'll receive access to Indigo platform training and certification, career development opportunities within a global organization, and PTO, and mileage reimbursement.

📌 Digital Press Service Engineer (Toronto)
🏢 Pro Staff
📍 Toronto