McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. Canada’s Best Diversity Employers Inclusion , through eliminating barriers to belonging and success; is McCarthy Tétrault’s AI-enabled managed services division. We deliver high-volume, repeatable legal work through a combination of AI tooling, process design, and lawyer oversight.

We don’t just advise clients on how to do legal work differently; Director, Legal Service Design Forge, responsible for designing and managing the processes, playbooks, and quality frameworks that allow us to deliver legal work at scale. This is not a policy or strategy role. It is hands‑on: building workflows, managing lawyer and client relationships, and ensuring that what we deliver meets the standard our clients expect and the economics our model requires.

This is a rare chance to build a legal services business from the inside of a national firm, with real clients, real revenue, and direct influence over how the operation is designed and scaled. Instead of advising from the sidelines, you will be shaping how legal work is actually delivered. You will have the backing of one of Canada’s largest law firms as well as the freedom to build something new within it.

As a Director, Legal Service Design, you will be: Designing and documenting end-to-end delivery processes for managed legal services engagements (contract review, serial transactions, litigation management, infrastructure planning, regulatory compliance, and similar workstreams). Building playbooks, checklists,



and quality control frameworks that allow junior lawyers and legal professionals to execute complex work consistently. Serving as the day-to-day operational lead on client engagements, managing timelines, escalations, and client communications.

Working with lawyers across practice groups to translate their expertise into structured, repeatable processes, and help them see AI-enabled delivery as an opportunity rather than a threat to their practice. Partnering with the technical team to define requirements for AI-powered workflows, test outputs, and to identify where automation adds value versus where human judgment is essential. Contributing to business development efforts by helping articulate the MT Forge model to prospective clients and supporting pitch preparation.

Building, structuring, and leading a team (e.g., process engineers, legal analysts) supporting MT Setting the standard for service design and quality across engagements, and coaching others to apply it consistently. Minimum 7 years of combined legal practice and/or legal operations experience, including demonstrated experience structuring legal work as repeatable processes rather than one-off matters. Demonstrated experience in legal operations, legal innovation, legal project management, or managed legal services.

A completed degree in a relevant field; is considered an asset.

Process design:



proven ability to design and document end-to-end delivery processes, playbooks, checklists, and quality-control frameworks that others can execute consistently. able to point to concrete examples of real outcomes achieved using AI.

Commercial acumen: ability to manage engagement economics (utilization, turnaround times, error rates, margin) and to balance both “is this valuable legal work?” Stakeholder and client management: explicit, low-ego communication with senior partners, junior associates, clients, and paralegals, adjusting register without losing credibility with any audience. Comfort operating in an early‑stage environment inside a large firm, where scope shifts and ambiguity is expected. Technical or software development background, or hands‑on experience building with legal‑tech tools is an asset.

Experience in a managed services, ALSP, or legal-technology vendor environment is an asset. Bilingual (English/French) is an asset. A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two‑way feedback.

Strong community involvement and a commitment to equity, diversity and inclusion. We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. McCarthy Tétrault utilizes artificial intelligence (AI) technology as part of our application screening process to enhance the efficiency and effectiveness of our recruitment efforts by analyzing applications to identify candidates whose qualifications and experiences align with the requirements of the position.

📌 Director, Legal Service Design (Toronto)
🏢 McCarthy Tetrault
📍 Toronto