Lead the future of customer insights with Rogers as the Senior Director of Customer Intelligence & AI. Shape strategies maximizing customer experiences through creative data approaches in a full-time role in Toronto. As a pivotal leader reporting to the SVP, Digital, this role focuses on customer-centric intelligence.

Your expertise will connect behavioral, operational, and digital signals to drive actionable insights. You'll lead a multidisciplinary team and establish a robust strategy for Digital Customer 360 Intelligence across Rogers, enhancing customer retention and engagement. Key Responsibilities:

- Develop and execute the Customer Intelligence strategy and roadmap
- Create a unified understanding of customers across various channels
- Analyze customer intent and growth opportunities through data




- Oversee the development of predictive models and intelligence assets
- Collaborate with multiple business units to drive value creation

Requirements:

- 10+ years of leadership experience in Customer Intelligence or Analytics
- University degree in relevant fields like Business or Data Science
- Proven expertise in customer lifecycle management
- Strong communication and leadership skills
- Ability to manage complexity and drive organizational change

Drive innovative insights and empower Rogers to connect better with customers while fostering a culture of growth and excellence.

📌 Director of Customer Intelligence at Rogers (Toronto)
🏢 Rogers communications
📍 Toronto