Elevate the future of retirement operations with Manulife as the Director of Sponsor Services. Drive transformation, enhance client experiences, and lead high-performance teams nationwide. This strategic leadership role at Manulife engages you in administering retirement plans, supporting advisors, and ensuring operational excellence across Canada.

You will be pivotal in fostering partnerships that elevate customer satisfaction while implementing AI solutions that streamline services. Join a culture focused on growth, innovation, and outstanding client service. Key Responsibilities:

- Lead teams in plan administration and operational execution
- Enhance customer satisfaction through effective performance management
- Collaborate with various organizational teams to implement strategies




- Drive transformational initiatives focused on AI and process optimization
- Mitigate risks and resolve complex stakeholder issues

Requirements:

- 10+ years in financial services or retirement operations
- 5+ years in a leadership role managing multiple teams
- Solid knowledge of retirement products and contact regulations
- University degree or equivalent in a related field
- Bilingualism in English and French is an asset

Impactful leadership in retirement operations awaits you at Manulife, guiding teams to deliver exceptional service.

📌 Director of Retirement Services at Manulife (Montreal)
🏢 Société Financière Manuvie
📍 Montreal