At TechWyse, strong client relationships come from trust, clear communication, sound judgment, and consistent follow-through. We are looking for a Director of Client Services to lead our Account Management team and strengthen the client experience from onboarding through long-term growth. This is not a role where you will simply manage Account Managers.

You will help shape how our entire organization delivers for clients. You will be the senior point of support for our Account Managers and a key partner to Sales, Project Management, and our digital marketing teams. TechWyse is a Canadian digital marketing agency with more than 25 years of experience helping businesses grow through SEO, paid media, social media, content, web design, measurement, automation, and digital strategy.

The Director of Client Services leads the Account Management department and is accountable for the quality, consistency, and long-term health of our client relationships. You will coach and develop Account Managers, oversee key accounts, lead escalations, protect continuity during team changes, and ensure clients receive clear strategic guidance and dependable follow-through. You will also work across departments to improve handoffs, identify risk earlier, remove friction, and build repeatable processes that support retention and account growth.

Lead, coach, and support the Account Management team. Conduct performance reviews and support hiring, onboarding, and training. Act as the senior escalation point for complex, dissatisfied, or at-risk clients.

Lead difficult conversations, relationship resets, recovery plans, and commercial negotiations when required. Maintain executive-level relationships with important clients and personally oversee a small number of strategic accounts when appropriate.



Protect client continuity when an Account Manager leaves, changes roles, or requires additional support.

Balance client advocacy with the financial, operational, and long-term interests of TechWyse. Oversee the client journey from sale and onboarding through ongoing service, renewal, and growth. Identify at-risk accounts early and coordinate proactive action plans.

Support Account

Managers in identifying appropriate expansion opportunities within healthy client relationships. Review client feedback, account performance, and retention trends to identify recurring concerns and preventable churn. Work with Sales to ensure expectations are clear and current clients are handed off properly.

Partner with Project Management and delivery teams to resolve execution issues affecting clients. Improve communication between Canadian and international team members supporting client work. Process and Continuous Improvement Build and improve client-facing workflows, escalation procedures, retention playbooks, and Account Management standards.

Use client data, feedback, and performance trends to guide practical improvements. Help develop scoreboards that provide clearer visibility into client health, risk, retention, and growth. A strong, confident, and accountable Account Management team.

Better continuity when accounts transition between team members. Better collaboration across Sales, Account Management, Project Management,



and delivery teams. 5+ years of experience in Account Management, Client Success, Client Services, Customer Experience, or a related professional services role within a digital marketing agency. ~ Strong experience handling client escalations, negotiations, and relationship recovery. ~ Excellent communication, listening, and relationship-building skills. ~ Strong commercial judgment and an understanding of retention, revenue, profitability, and long-term relationships. ~ Experience improving workflows, standards, or client service processes. ~ Comfort using data and performance information to identify risk and guide decisions.

Bonus Experience

Experience leading multidisciplinary client service teams across SEO, Paid Media, Social Media, Content, Web, or related digital marketing services. Familiarity with SEO, paid media, social media, content, web development, or digital measurement.

Experience with CRM, reporting, project management, or client-success platforms.

Experience working with distributed or international delivery teams. You enjoy helping people improve, communicate directly without damaging relationships, and consistently consider what is best for the client, the team, and the company. Competitive salary based on experience.

Performance-based incentive opportunity. Health and dental perks. Paid vacation and personal time. A long-term leadership opportunity within a growing Canadian agency. The opportunity to help shape how TechWyse delivers client service across the company.

If you are excited about leading people, strengthening client relationships, solving difficult problems, and helping shape the next stage of TechWyse, we would love to hear from you. #

📌 Director, Service Management Office (Toronto)
🏢 TechWyse Internet Marketing
📍 Toronto