Lead the Customer Care Operations at Lyft as the Director of Business Planning & Central Operations. This hybrid role emphasizes strategic oversight and operational readiness across customer interactions. As a pivotal member of Lyft's Customer Care team, you will ensure the organization is poised for future growth, integrating cutting-edge technology and managing essential functions.
Your role involves close collaboration with teams across Finance, Product, and Operations, to ensure alignment in achieving operational excellence and customer satisfaction. Lead capacity planning and scenario modeling Develop and operationalize customer support frameworks Minimum of 5 years in a senior leadership role ~ MBA or relevant advanced degree preferred Steer Lyft's customer care strategy by deploying your expertise in business operations and leadership.
📌 Director, Strategy & Ops at Lyft (Toronto)
🏢 Lyft
📍 Toronto
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