Full Time Role- KEYHOLDER The objective is to practice the corporate customer service steps consistently, to ensure that each customer receives the best service possible.

- Ensure customer satisfaction consistently happens by following Stars service steps
- Helping other team members when needed, and fostering team spirit within the store
- Understanding the daily sales plan, and striving to reach it during every shift through helping customers
- Helping to ensure that the store is clean every night, and merchandise has been put away neatly and in the correct

place.

Customer Satisfaction

- Each team member will be held accountable to our corporate customer service steps( Stars), which ensures the

Boathouse/ Stance customer has a memorable shopping experience every time
- Failure to not uphold the corporate customer service standards of Stars will not be tolerated and may result in

termination.

Details

- Ensuring that aid in gathering info at the cash is followed, so that the Boathouse email data base is being built up

continually
- Ensuring that our customers are aware of our Instagram/ Facebook pages, which are created in order to generate

brand loyalty and hence sales
- Understanding how to successfully place merchandise
- Ensuring that there is always awareness of the daily / weekly / monthly goal and that they are striving to ensure that

the goal is met.

Scheduling

- Will be held accountable to ensuring that they are aware of their schedule at all times




- Must show up on time and dressed appropriately for every shift
- Must inform their Manager of any time off needed in a timely fashion, but need to realize that the time may off not

be granted
- Excessive absenteeism will not be tolerated and may result in termination

Product Knowledge
- Must understand each brand and where it is placed in the store
- Should be aware of all promotions at all times, by ensuring they find out at the beginning of every shift
- Team members should have a solid understanding of trends and who the Boathouse/ Stance customer is

Loss Prevention
- Loss prevention awareness must be present during every shift, including heads up behaviour
- Loss prevention corporate policies should be adhered to at all times in each store
- Employee discounts policy must be adhered to at all times

Health and Safety
- Must follow ‘best practices’ in maintaining a healthy environment
- Health and safety boards should be reviewed regularly

Essential Job Functions
- Must be outgoing, friendly and like people
- Must be able to approach people easily and with no hesitation
- Must be able to lift arms above head with a pole
- Must be able to use a ladder
- Must be 16 years of age or older

The full times role is to ensure that the store runs effectively in the above mentioned areas. Above all else, customer service must be the number one priority at all times Pay: $18.25-$19.25 per hour

Advantages

- On-site parking
- Store discount

Work Location: In person

📌 Full Time Key Holder (Kelowna)
🏢 Blackwell Supply
📍 Kelowna