Job Summary:

The primary function of the Grocery Manager is to manage and supervise the entire Grocery Department staff by overseeing daily department operations and resolving personnel issues. The interim manager will be responsible for budgeting, buying, inventory, and maintaining sales targets of the Grocery Department.

Responsibilities

Management Duties:

- Oversees department staff supervision
- Responsible for implementing department schedule and any adjustments necessary
- Sets the employee break schedule for the department.
- Assigns, delegates and evaluates the work of department employees, ensures opening and closing department procedures are being adhered to
- Oversees the receiving and flow of stock onto the grocery floor
- Ensures that all Grocery equipment (ladders, forklift) is running efficiently and is safe; notifies the Operations Team of equipment malfunction. In conjunction with Supervisor and Receivers
- Attends Managers meetings, regularly confers with Operations Manager on a regular basis regarding the state of the department

Department Buyer and Merchandising Responsibilities

- Responsible for all department buying of products in the Grocery Department Daily and Weekly
- Oversees the inventory of stock levels for the Grocery Department as well as all product transfers, and product returns.
- Creates relationships with suppliers to ensure best buying practices
- Has thorough knowledge of products (checks for ingredients) suppliers, sources, and awareness of seasonal fluctuations and changes.
- Is familiar with the competition in the industry and their strategies (both health and conventional)
- Constantly researching and looking for new products to keep up with the growing trends in the industry,



as well as demands of the customers. Works closely with Purchaser on this. Team-oriented effort.
- Able to merchandise effectively throughout the department with product displays, end cap displays, and signage

Financial & Forecasting Management

- Has the ability to read and understand financial statements
- Budgets labour hours in line with sales and productivity targets.
- Study of previous years budget, and takes into consideration department gains and losses that occurred during the previous year.
- Maintains department profitability, making adjustments to the margin when necessary
- Keeps track of monthly sales, makes changes to adjust with regards to ordering and staffing.
- Tracks claims and credits sent up to the office

Customer Service

- Offers prompt and polite customer service to all customers of the Grocery Department when on the floor or over the phone.
- Responsible for department customer complaints, and solving customer conflicts when applicable.

Grocery Department General Labour Duties

- Responsibilities can include assisting customers, coordinating the flow of stock onto the floor, ensures that stock is rotated and dates checked, general stocking of the of grocery department




- Ready to take on any department responsibility that is required during the shift to ensure smooth operation of the Grocery Department

Supervisory Responsibilities: This position involves managing tasks and supervising other store associates in accordance with Big Carrot policies, practices, and procedures and applicable laws. Responsibilities may include:

- Interviewing, hiring and termination of employees with Operations Managers approval
- Oversees the training and orientations of any new staff member
- Review of department staff on an annual basis at the very minimum
- Directing, rewarding, disciplining staff, and resolving complaints
- Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience

Skills, Knowledge and Experience:

- Relative management college level diploma
- 2-4 years of relevant retail management experience in a grocery setting
- 2-4 years of retail buying experience
- Has the experience and ability to read and understand financial statements
- Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs. Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: From $56,500.00 per year

Education

- DCS / DEC (preferred)

Experience:
- Financial Management: 1 year (preferred)
- Grocery Setting: 2 years (preferred)
- Retail Management: 2 years (preferred)

Work Location: In person

📌 Grocery Manager (Danforth) (Toronto)
🏢 The Big Carrot
📍 Toronto