Grey Health is the culmination of the rich legacies of two powerhouse brands —Grey and TANK. With borderless employees spread across 20 studios in 18 countries, we all work collaboratively with one mission in mind: to deliver famously effective ideas that drive business results for top tier clients in the health and wellness market. In 2023, Grey was named a Top 100 Most Loved Workplace and our agency network and The Grey Group, ranked in the top ten award winners at the Cannes Lions International Festival of Creativity.

While TANK and Grey maintain their unique identities and market presence, they now benefit from shared resources and strategic direction that help us unlock current opportunities across the globe.

POSITION OVERVIEW

As the Group Account Director, you will lead and nurture a critical cluster of pharmaceutical accounts, serving as the primary strategic partner for senior clients and a mentor for your account teams. This pivotal role combines deep industry expertise with robust leadership, focusing on driving account growth, ensuring the flawless execution of complex campaigns, and proactively identifying opportunities to expand the agency's value and market presence within the pharmaceutical sector.

KEY RESPONSIBILITIES

Take ownership and lead a group of accounts.

Manage the internal team including account directors for a collection of brands to ensure the proper planning and management of activities, resources, forecasting and revenues

Develop new business opportunities within assigned brands and identifies new opportunities for growth within the pharmaceutical market at large

Be responsible for the growth and development of their team

Actively involved in the day-to-day management of the Client Services department assisting the VP Client Services to proactively identify, manage, resolve issues among the group or operations

Client Management

Develop a deep understanding of the strategic/tactical needs of each brand under their responsibility and participates in the development of the strategic and tactical brand plans with their Account teams

Develop and maintain long‑term partnerships with both the brand team and senior management





Meet regularly with senior positioned clients to assess status of the partnership and intervene quickly to resolve any identified issues

Manage the execution and delivery of outputs for a portfolio of brands by identifying and securing the resources to achieve this

Business Management Leadership

Approve the forecasting, revenue phasing and tracking for a portfolio of brands

Execute regular touch points (one-on-ones) with direct reports to ensure continuous delivery of high quality deliverables

Train and coach their Account team as well as Clients Services in terms of operations process and finance

Be responsible for the continuous improvement of Tank processes and policies and manage the impact they may have on team performance

Work with the team to continuously improve the Tank processes and policies

Provide leadership by anticipating opportunities and roadblocks in order to optimize team performance and intervene accordingly

Act as a role model and coach to the account directors and other direct reports

Actively meet with account directors and their teams to ensure the management of projects are running smoothly

Be actively involved in ensuring the cross-fertilization of best practices within their teams and the Client Services group as a whole

Provide guidance and clarity in identifying team priorities and gaps

Contribute in employee recruitment, management of performance issues and termination when necessary

Business Development

With a focus on growing the agency’s business, develop new business opportunities within current client base and potential prospects

Network within the industry with the goal of building relationships

Identify and enable initiatives to expand our value with clients and make us an indispensable partner to their business

Recognize and activate opportunities that can expand on the Tank value with present clients

Key Internal Leader and Partner:

Monitor the performance of projects and programs,



serving as a change manager to optimize the process

Manage processes through internal teams, clients and suppliers

Ensure that client mandates are successfully carried out

Provide clear and timely information to any internal resources involved in projects

Ensure clear, open and respectful communication between directors and associates

Personal Leadership and Accountability

Commit to excellence, personal and professional growth, and continually expand knowledge for themselves and their direct reports

Implement new ways to do things better that are grounded in a passion for the business and the agency

Work with integrity on all projects and holds him/herself accountable for delivering on expectations

Seek feedback, listen, and act on it

Stay current with industry news and the competitive environment

Assist in creating and building an agency culture that reinforces high levels of client service, operational excellence, commitment, respect and team spirit

WHAT YOU WILL NEED

10 to 15 years of pharma agency experience

5 years of experience as account director including management of major accounts

Experience in building and managing teams including coaching and mentoring

Proficiency and understanding of operations including the Tank process

Excellent knowledge of the trends of the communication and marketing industries

Strong strategic ability

Business savvy and financial acumen

Great communication and persuasion skills

Self‑starter aptitude and ability to work autonomously

Inspirational leadership with ability to propose effective solutions and make decisions

Ability to build trust relationships

Passion about getting things done within stringent internal/external timelines and deadlines

Multitasking ability and capacity to work under pressure in fast‑paced evolving and growing internal/external environments

Desire to be an important member of business growth

Planning and organizational skills The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Salary Range

$110,000 - $160,000 CAD

📌 Group Account Director (Toronto)
🏢 Tank Worldwide
📍 Toronto