Become a leader in customer operations with Affirm as Director of Vendor Strategy & Execution. Drive innovation and efficiency in global vendor management while enhancing the customer experience. As a pivotal member of the operations team, you will take charge of Affirm's customer operations vendor program, specifically the oversight of our global BPO relationships.

Your role is essential in implementing AI solutions and fostering a customer-centric culture across the vendor network. You'll partner with various stakeholders to improve service delivery and ensure compliance, making a significant impact on customer satisfaction and operational excellence. Implement creative resolutions for customer issues

- Analyze performance trends to guide leadership decisions
- Facilitate vendor performance management and accountability 15+ years in senior customer operations roles
- Contribute to affirming customer-centric values through your leadership in vendor management and operational excellence.

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📌 Head of Innovation Strategy & Management (H/F) (Winnipeg)
🏢 Affirm
📍 Winnipeg