Join Cognizant as a Deskside Engineer Lead in Brampton, Ontario, providing essential support to traders and front-office users. Deliver operational excellence across trading applications in a high-pressure workplace. In this onsite role, you will ensure high availability of trading platforms and manage trader support.
Your technical expertise will cover Bloomberg Terminal, Refinitiv/Eikon, and also desktop and multi-monitor workstation setups. Additionally, you will handle incidents and service requests through ITSM tools like ServiceNow while maintaining documentation following ITIL processes. Key Responsibilities:
- Provide operational support for trading applications and market data platforms
- Troubleshoot trading application issues and workstation setups
- Offer timely onsite and remote support to traders
- Manage incidents ensuring SLA compliance with ITSM tools
- Coordinate issue resolution with application and network teams Requirements:
- 4-8 years in Trader Support or Financial Services IT Support
- Strong support skills for Windows/Mac devices
- Knowledge of Active Directory and basic networking
- Familiarity with ITSM tools like ServiceNow
- Experience in investment banking or capital markets environments Leverage your technical expertise to support traders with Cognizant in Brampton!
📌 Lead Deskside Engineer in Brampton (Toronto)
🏢 Cognizant
📍 Toronto
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