emergiTEL is hiring a Lead Product Manager – AI & Trust Intelligence for our client in the digital identity industry. This is a Permanent role.

Compensation: $160,000 - $180,000/year

Location: Toronto, ON

About the Role

We are seeking a high-impact Lead Product Manager – AI & Trust Intelligence to own and lead the development of AI-powered data products across the client Trust Platform, a mobile identity and trust intelligence platform.

You will lead initiatives across AI-powered trust scoring, fraud risk intelligence, anomaly detection, model explainability, decisioning workflows, and customer-facing insights. You will partner closely with engineering, data science, sales, product, and enterprise customers to build intelligence that enables trust at scale.

AI Product Strategy & Leadership

- Define and own the product strategy for AI and Trust Intelligence products, including trust scores, risk signals, decisioning models, model outputs, reason codes, and customer-facing insights.
- Build a cohesive multi-year product roadmap aligned to business priorities, carrier data capabilities, enterprise customer needs, fraud trends, and evolving regulatory expectations.
- Drive the vision for next-generation mobile identity intelligence, including AI-powered fraud detection, adaptive risk scoring, identity reputation, signal intelligence, and real-time trust decisioning.

Trust Intelligence & AI Model Productization

- Lead the development of AI/ML-powered trust data and intelligence products, supporting orchestration across signals, rules, and models.
- Productize AI models into practical enterprise offerings, including APIs, batch outputs, dashboards, reports, decision engines, and workflow integrations.
- Define customer-facing score interpretation, reason codes, confidence indicators, and model explainability requirements.
- Co-establish product metrics for model performance and customer value, including precision, recall, false positive rates, lift, stability, drift, coverage, conversion impact, fraud reduction,



and operational efficiency with Data and AI partners.
- Build processes for continuous model improvement using customer outcomes, feedback data, fraud signals, and partner insights.

Responsible AI, Privacy & Compliance Alignment

- Ensure AI product capabilities are explainable, auditable, measurable, and appropriate for high-trust enterprise environments.
- Partner with privacy, legal, security, data governance, and AI governance teams to ensure AI capabilities are developed with privacy-by-design and secure-by-design principles.
- Maintain alignment with applicable privacy, identity, fraud, and risk management expectations, including PIPEDA, data governance requirements, AI governance, customer contractual obligations, and emerging responsible AI practices.

What You Bring

- 6 to 8 years of product management experience in AI/ML products, data products, fraud/risk, digital identity, cybersecurity, fintech, telecom, enterprise SaaS, or decisioning platforms.
- Experience working closely with data science, machine learning, data engineering, software engineering, architecture, privacy, and security teams.
- Experience taking AI, analytics, scoring, or data products from discovery through production launch and ongoing optimization.
- Familiarity with model development workflows, including feature engineering, labels, training data, evaluation metrics, monitoring, feedback loops, and model governance.
- Experience with fraud prevention, identity verification, digital onboarding, authentication, account takeover, synthetic identity, scams, KYC, AML, or transaction monitoring is strongly preferred.
- Experience with APIs, data platforms, scoring engines, analytics dashboards, decisioning systems, or customer-facing data products.

Vacancy Status / Statut du poste

This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.

📌 Lead Product Manager - AI (Greater Toronto Area)
🏢 Emergitel
📍 Greater Toronto Area