Location:

Montréal, QC, CA

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Req ID: 56203

Jobs by Category: Health

Job Function: Administrative

Status: Full Time

Schedule: Regular

Description

Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% in person)

Status: Permanent, full-time (37.5 hours/week)

Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m. (variable depending on operations)

Create exceptional client experiences.

Join our team

Our team is made up of dynamic professionals focused on delivering efficient, confidential, and seamless service. Can you navigate a constantly evolving environment? Are you organized, methodical, and outstanding at multitasking? Keep reading!

Here’s the impact you’ll have and what we’ll accomplish together

Our medical office is at the heart of our transactions and our patient/client relationships.You will interact regularly with our clientele using various approaches and tools at your disposal. You will inform clients about the status of their visit, documents or information to provide, our business processes, etc. You will be in contact with our service providers to ensure we obtain medical results on time so that files can be completed within prescribed deadlines.

You will also work closely with and communicate with internal and external colleagues as well as physicians regarding the completion of our medical files.

Here’s how

Welcome clients professionally and pleasantly at reception

Answer internal phone calls

Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure

Process client payments, close and balance the cash register at the end of the day

Work closely with the coordinator to ensure smooth operations and respect appointment times

Respond to various client requests with courtesy, confidentiality, and professionalism

Ensure complete file management, return calls, handle on-site physician requests, etc.

Enter data accurately in our computer systems and keep records up to date

Manage the filing of results received in medical files

Follow up on missing results

Finalize files within prescribed deadlines

Deliver all files to medical staff for review and full medical assessment

Send results to corporate clients and sometimes to candidates





Process file billing

Ensure regular and rigorous follow-up on pending files

Communicate and collaborate with different internal departments to optimize processes and service delivery

Prepare patient files according to established protocols based on the physician and nurses’ schedules

Respond to patient and client requests for copies of their files

Qualifications

You have

High school diploma

1 to 2 years of experience in a similar role or office work

Bilingualism (spoken and written)

Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills

Meticulous, methodical, and detail-oriented

Strong autonomy and organizational skills

Customer service excellence–oriented

Demonstrated team spirit

Assets

Training in secretarial work/medical secretarial work

Experience in a medical environment

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $20 - $37

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:





Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Job Type: This is for a current vacancy A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Medical Office Assistant (Montreal)
🏢 Telus
📍 Montreal