Medical Office & Clinical Assistant

Location: Cornwall, Ontario

Clinic: Sydney Street Medical Practice

Employment Type: Full-time (part-time considered)

Experience: 1 year preferred

EMR: Juno

About the Role

We are a newly established, community‑focused family practice. This role is ideal for someone who leads with empathy, communicates clearly, and upholds strong professionalism while comfortably wearing multiple hats in a small, steady clinic. You will:

- Support physicians and nurse practitioners in delivering timely, patient‑centred care.
- Help set up and refine practical workflows (check‑in, results handling, stock and vaccine logs) and maintain safe, tidy exam rooms.
- Adapt to variable patient volumes at launch and step in across both front‑desk and clinical tasks as needed.

What You’ll Do - Patient Care & Clinical Support
- Greet, room, and prepare patients with warmth and sensitivity; practice trauma‑informed, culturally safe care.
- Perform observations and basic measurements: vital signs, weight, height, BMI, waist circumference, and urinalysis (dipstick).
- Phlebotomy/venipuncture: collect specimens, label, and coordinate transport per lab protocols (asset if currently competent).
- Administer injections (e.g., vaccines, B12, medications) under medical directives and within scope, following cold chain, consent, and documentation standards (if competent).
- Conduct additional tasks as trained/authorized: ECGs, rapid tests, swabs, point‑of‑care tests, vision/hearing screens, dressing changes, suture removal.
- Prepare and turn over exam rooms; disinfect, stock supplies, and maintain equipment.
- Follow infection prevention and control (IPAC) procedures and safety protocols at all times.

Coordination & Communication
- Provide clear, compassionate communication to patients in person, by phone,



and via secure messaging; support navigation, instructions, and follow‑up.
- Coordinate referrals, e‑faxing, requisitions, recalls, reminders, and specialist/diagnostic bookings.
- Manage results and messages in Juno EMR appropriately (assign, flag, and document per clinic policy).
- Support physicians with forms completion workflows and chart preparation.
- Use de‑escalation skills tactfully; maintain a calm, professional presence.

Administration & Operations
- Front desk coverage: check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services.
- Scan, index, and maintain accurate electronic charts; uphold PHIPA privacy/confidentiality.
- Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records.
- Participate in continuous quality improvement (CQI), safety huddles, and process optimization.

What You Bring
- 1+ year experience in a primary care, family practice, community clinic, or ambulatory care setting (preferred).
- Demonstrated empathy, listening, and clear written/verbal communication; excellent patient rapport.
- Solid professionalism, discretion, and reliability with a proactive, solutions‑oriented mindset.
- Solid organization and time management; able to prioritize in a fast‑paced environment with attention to detail.
- Comfortable with technology; Juno EMR experience is an asset (training provided).



Proficiency with email, e‑fax, and Microsoft/Google tools.
- Clinical competencies (assets): phlebotomy/venipuncture; administering injections; ECG; POCT.
- Current CPR (Level C/BLS) and proof of immunization per Ontario guidance (or willingness to update).
- Diploma/certificate in Medical Office Administration/Assisting or relevant healthcare training preferred.
- International Medical Graduates (IMGs) with relevant clinical experience are welcome to apply.

Nice to Have
- Knowledge of Ontario primary care pathways and community resources.

What We Offer
- Supportive, team‑based environment with mentorship and learning opportunities.
- Hands‑on clinical exposure and skill development within scope.
- Competitive compensation aligned with experience; $18–$21 per hour; benefits discussed during interview.
- Opportunity to contribute to a growing, patient‑centred clinic serving the Newmarket community.

How to Apply Please email your resume and a brief cover letter highlighting relevant clinical/administrative experience and your approach to empathy and communication in patient care.

Email: [email protected]

Subject line: Medical/Clinical Assistant — Cornwall

We are an equal opportunity employer and value diversity. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Application question(s)

- Do you have current experience and confidence in performing both phlebotomy and intramuscular injections?
- Do you have experience working as a Medical Office Assistant/Clinical Assistant in a family physician's clinic?
- Are you an International Medical Graduate (IMG)?

Work Location: In person

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