About Lagree Pulse

Lagree Pulse is a growing boutique fitness studio in downtown Vancouver offering high-intensity, low-impact Lagree workouts on the Megaformer.

As we continue to grow, we are looking for an outgoing, organized, and sales-driven Membership & Client Experience Manager to join our team.

This is not a traditional front-desk position. We are looking for someone who genuinely enjoys connecting with people, building relationships, driving membership growth, and creating an exceptional experience from a client's very first visit.

For the right person, there is significant opportunity to grow with the studio and take on increased management responsibility.

The Role

You will take ownership of the client journey — from someone's first inquiry or Intro Offer through becoming a long-term Lagree Pulse member.

A major focus of this position will be membership sales, Intro Offer conversion, client retention, and day-to-day studio operations.

Key Responsibilities

- Welcome clients and create a warm, elevated studio experience
- Build relationships with new and existing clients
- Follow up with new leads and Intro Offer clients by phone, text, and email
- Track Intro Offer participation and proactively engage clients throughout their experience
- Recommend memberships based on each client's goals and attendance
- Convert Intro Offer clients into recurring members
- Follow up with leads who inquire but have not yet booked
- Re-engage clients who have stopped attending
- Assist with membership retention, freezes, cancellations, and client concerns
- Identify opportunities for referrals, reviews, and community engagement




- Support front-desk operations, class check-in, scheduling, and client communication
- Maintain accurate client notes and follow-up activity in our studio management system
- Assist with local partnerships, events, and business development initiatives
- Track and report membership sales and conversion performance
- Support the owner with day-to-day studio operations as needed

Who We're Looking For You are someone who is naturally personable but also comfortable selling.

You don't wait for clients to approach you — you notice opportunities, start conversations, follow up, and take ownership of results.

The ideal candidate is

- Confident, warm, outgoing, and professional
- Sales-minded and motivated by goals
- Comfortable asking for the sale and following up with prospective members
- Excellent at building genuine relationships
- Highly organized and able to manage multiple client conversations and follow-ups
- Reliable and proactive
- Comfortable communicating by phone, text, email, and in person
- Passionate about fitness, wellness, hospitality, or building community
- Able to work independently and take ownership of responsibilities
- Interested in growing into a larger leadership role as the studio expands





Experience Previous experience in one or more of the following is strongly preferred:
- Membership sales
- Boutique fitness
- Hospitality
- Luxury retail
- Fitness studio operations
- Sales or business development
- Customer success/client experience
- Wellness or beauty industry

Lagree experience is an asset but not required. We care more about your ability to connect with people, sell confidently, stay organized, and create an exceptional client experience.

Schedule

This position requires flexibility and may include a combination of:

- Weekdays
- Some evenings
- Rotating weekends

Approximately 20–30 hours per week to start, with the opportunity for increased hours and responsibility as the role develops.

Compensation

Competitive hourly compensation + performance incentives/commission

Performance incentives may be based on new memberships, Intro Offer conversion, retention, and overall studio growth.

Growth Chance

We are looking for someone who wants to grow with Lagree Pulse.

For a strong performer, this role has the potential to develop into a Studio Manager / Sales & Operations Managerposition with increased responsibility and compensation.

To Apply

Please submit your resume along with a short introduction telling us:

Why do you think you would be great at turning a first-time Lagree Pulse client into a long-term member?

We are looking for personality, initiative, and genuine interest in the role — not just a generic application.

Pay: $47,669.00-$118,470.79 per year

Benefits

- On-site parking

Work Location: In person

📌 Membership & Client Experience Manager (Vancouver)
🏢 Lagree Pulse
📍 Vancouver