Drive innovation in UX research at eBay by leading transformational operations that enhance customer engagement. Focus on leveraging AI and up-to-date systems for impactful research insights. In this principal role, you will redefine the infrastructure of UX research at eBay.
You will be responsible for evolving participant recruitment, streamlining operational processes, and implementing AI enhancements. Your strategic mindset will align senior leadership and establish a culture of excellence in research practices. Key Responsibilities:
- Implement a visionary UX research infrastructure
- Modernize operations for better participant engagement
- Automate workflows to improve insight generation
- Foster data-driven participant panel management
- Enhance efficiency through scalable systems Requirements:
- 15+ years leading UX Research or similar roles
- Deep knowledge of research operations and technology
- Experience in building self-service research capabilities
- Strong analytical and strategic execution skills
- Proven track record in cross-functional leadership Shape the future of eBay’s UX research and enhance customer connections as a Principal UX Research Systems leader.
📌 Principal UX Research Systems at eBay (Toronto)
🏢 eBay
📍 Toronto
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