Elevate customer experiences with Genesys as a Program Manager driving AI-powered solutions. This role focuses on managing complex technical programs that enhance customer service on a global scale. As a Program Manager at Genesys, you will lead the delivery of impactful technical programs across cloud platforms.

With over 3 years of experience in Technical Program Management, you'll coordinate between engineering, product, and analytics teams to ensure timely project completion. This position allows you to influence strategy, enhance delivery velocity, and optimize resource allocation at enterprise scale. Key Responsibilities:

- Own end-to-end delivery of technical programs
- Drive collaboration between engineering and product teams
- Lead program planning,



optimizing resources and timelines
- Align stakeholders around priorities and risks
- Analyze performance to improve outcomes and execution quality Requirements:
- 3+ years in Technical Program Management
- Proven record of on-time complex program delivery
- Solid understanding of cloud technologies
- Excellent communication skills for stakeholder influence
- Strong analytical and problem-solving capabilities Take your Technical Program Management skills to the next level while shaping AI-powered customer experiences at Genesys.

📌 Program Manager for AI Solutions at Genesys (Winnipeg)
🏢 Genesys Cloud Services
📍 Winnipeg