About the Role

As a member of our Programs team, the Programs Coordinator plays an important role in delivering an exceptional customer experience and supporting the day-to-day coordination of customer orders, repairs, and warranty requests. Acting as a key point of contact for customers, you will respond to inquiries, provide order and repair updates, coordinate documentation, and work closely with internal teams to ensure customer requirements are handled accurately and efficiently.

What You'll Do

- Provide professional and responsive customer support for orders, repairs, warranty requests, and general inquiries

- Receive, review, and process customer purchase orders accurately within the company's ERP system

- Act as a key point of contact for customers regarding order status, product availability, tracking, and other inquiries

- Issue Return Material Authorization (RMA) numbers and coordinate documentation for the receipt, repair, and return of aircraft products

- Prepare repair estimates and communicate pricing and timelines to customers

- Coordinate with Accounting on customer payments and support the preparation of shipping documentation





- Work closely with Production, Quality, Shipping, and other internal teams to coordinate customer requirements and resolve issues

- Maintain accurate customer, order, and repair documentation

- Assist with repair pricing reviews and other Programs initiatives as required

What You Bring

- Previous experience in customer service, sales support, order management, program coordination, or a related role

- Strong customer service and communication skills with a professional and responsive approach

- Excellent organization and attention to detail, with the ability to manage multiple priorities and deadlines

- Strong problem-solving skills and the ability to remain effective in a fast-paced setting

- Ability to work independently while collaborating effectively across departments

- Strong computer skills, including Microsoft Excel, Word, PowerPoint, and Outlook;

experience with ERP systems is an asset

- Experience in aviation, aerospace, manufacturing, or another technical environment is an asset

📌 Programs Coordinator (Surrey)
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📍 Surrey