Define and implement the strategy for Quebec in alignment with national priorities
Be accountable for regional outcomes (growth, engagement, operational performance)
Identify development opportunities with clinics, services, and therapeutic areas
Translate strategic direction into concrete plans with measurable results
Maintain an on-the-ground presence
Ensure regular clinic presence across Quebec
Build strong, trust-based relationships with healthcare professionals and partners
Understand the realities, challenges, and opportunities specific to clinics
Use field learnings to adjust strategies and improve programs
Strengthen partnerships with clinics
Ensure the quality and sustainability of clinic relationships
Intervene in more complex or strategic situations as needed
Ensure a consistent, high-quality experience at every touchpoint
Anticipate and manage risks related to engagement or satisfaction
Ensure operational excellence
Lead execution and continuous improvement of programs and processes
Implement efficient, scalable ways of working to support growth
Identify pain points and propose concrete solutions
Oversee deployment of new initiatives, services, or programs
Support integration of Patient Support Programs (PSPs)
Ensure effective integration of Patient Support Programs (PSPs)
Work closely with field case managers (FCM)
Improve the overall experience for clinics and patients
Ensure effective issue management and follow-up
Collaborate with medical teams, PSP, business development, and leadership
Act as the primary point of contact for the region
Share field insights to support decision-making
Actively contribute to organizational initiatives
Define and track performance indicators (KPIs)
Requirements Significant leadership experience in healthcare, pharmaceuticals, or clinical engagement
Proven ability to lead a regional strategy and deliver results
Robust field presence and comfortable building relationships in person
Experience optimizing programs and operations
Excellent interpersonal skills and proven ability to influence
Strategic mindset and strong business acumen
Bilingualism (French and English) is an asset
Experience with Patient Support Programs (PSPs) is a plus
Willingness to travel regularly across Quebec
Core Competencies Demonstrates strong leadership in healthcare strategy execution, with a focus on building relationships and optimizing Patient Support Programs (PSPs) to enhance clinic and patient experiences. Proven ability to translate strategic goals into measurable outcomes while ensuring operational excellence across the region.