Customs Regulatory Compliance Consultant Quebec City Area, QC, Canada •

Sherbrooke, QC, Canada •

Posted Tuesday, August 25, 2026 at 4:00 AM

If you are looking for a positive work setting, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Bilingual Customs Regulatory Compliance Consultant to join our Technical & Consulting Services .

To provide expert Customs consulting services to external and internal clients, ensuring compliance with Canadian import regulations and promoting customs program participation. This role delivers regulatory guidance, manages recurring compliance initiatives, and provides proactive solutions that support clients in maintaining compliant importer profiles and reducing risk exposure.

Manage a portfolio of top-tier client accounts, acting as the primary consultant for customs matters, recurring programs, and regulatory inquiries.

Set up and maintain customs programs such as recurring duty drawback claims, CBSA audits, appeals, and ruling requests; conduct mock audits and provide compliance recommendations.

Conduct research and develop written regulatory opinions on classification, valuation, origin, duty relief, and other trade-related matters; Prepare and submit appeals and rulings to CBSA, CITT, and Department of Finance,



articulating strong regulatory positions on behalf of clients.

Provide Level 2 support for regulatory inquiries received through the shared consulting email group, escalating to Senior Consultants or manager as appropriate.

Participate in Quarterly Business Reviews (QBRs) with clients to discuss customs activity, compliance risks, and value-add opportunities.

Serve as a regulatory resource to internal stakeholders including Operations, Sales, Client Relations, and Tariff Analysts.

Deliver training sessions and webinars for clients and internal teams on customs regulations and compliance best practices.

contribute to onboarding and ongoing internal training.

Support the preparation of client notices and regulatory updates and ensure client profiles are updated to reflect regulatory changes.

Certified Trade Compliance Specialist (CTCS) – an asset

Intermediate knowledge of MS Excel

Thorough understanding of International Business and trading practices

Bilingualism (English/French); French is mandatory.

Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.

A hybrid work environment with 2 days per week at the office.

24/7 telemedicine platform and an extra healthcare account expense.

Have access to a complete insurance program of dental & medical services.

Work in a flexible company with an agile mindset.

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