Gyro Auto Group is currently seeking a dedicated and motivated Business Development Coordinator (BDC) – Retention Department to join our team.

The BDC Coordinator plays an important role in maintaining and strengthening relationships with our existing customers. This position focuses on proactive customer outreach, identifying retention and renewal opportunities, re-engaging customers within our database, and converting conversations into qualified appointments for our dealership teams.

As a key connection point between our customers and the Retention Department, the successful candidate will be responsible for managing high-volume outbound and inbound communication through phone, email, text, and dealership CRM systems while delivering a professional and positive customer experience. This position offers

Main Duties and Responsibilities

- Customer Retention: Proactively communicate with existing dealership customers to maintain relationships, identify future vehicle needs, and encourage continued business with Gyro Auto Group.
- Outbound Customer Contact: Conduct high-volume outbound calls, emails, texts, and CRM follow-ups with customers from assigned retention lists and campaigns.
- Appointment Generation: Convert customer conversations into qualified appointments for vehicle consultations, renewals, appraisals, trade opportunities, and other dealership services.
- Renewal Opportunities: Identify customers who may be approaching the end of a finance or lease term, have potential equity in their vehicle, or may be ready to transition into a newer vehicle.
- Database Management: Work assigned customer lists and CRM opportunities consistently, ensuring accurate notes, follow-up dates, customer information, and communication history are maintained.
- Lead Follow-Up: Respond promptly to inbound customer inquiries and follow up on customers who have previously expressed interest but have not yet booked or completed an appointment.
- Customer Re-Engagement: Reconnect with previous customers, inactive customers, missed opportunities, and customers who may benefit from returning to the dealership.
- Campaign Management: Participate in dealership retention campaigns, upgrade programs, promotional initiatives, database campaigns, and other customer outreach programs.
- Relationship Building: Build trust and maintain strong business relationships by providing professional, helpful, and consistent communication.




- Opportunity Identification: Recognize opportunities for vehicle replacement, lease or finance renewal, trade-in, upgrades, and additional dealership business through regular customer interaction.
- Sales Coordination: Work closely with Sales Managers, Product Advisors, and other dealership departments to ensure appointments and opportunities are properly transferred and followed through.
- Appointment Confirmation: Confirm upcoming appointments, reduce missed appointments, and maintain communication with customers throughout the appointment process.
- Performance Tracking: Work toward established activity, appointment, contact, and conversion targets.
- Team Participation: Participate in team meetings, coaching sessions, workshops, training, and individual development sessions.
- Additional Responsibilities: Perform other related duties and retention initiatives as assigned.

What We're Looking For

- Strong verbal and written communication skills.
- Confident and comfortable making 40–60+ customer calls per day.
- Organized and able to manage multiple follow-ups and customer conversations.
- Comfortable using CRM systems and learning new technology.
- Positive, outgoing, resilient, and motivated by goals.

Compensation & Benefits Gyro offers competitive compensation for this position with an opportunity to earn performance-based bonuses based on results and achievement of established targets.

Who We Are?

Gyro is a family owned company and has been in business for over 50 years built on decades of experience. We strive to go above and beyond for our customers, not only by offering top-notch vehicles, but also by consistently distinguishing ourselves from the competition through unparalleled product knowledge, streamlined service, a collaborative team culture, and a business approach that reflects our dedication to excellence and community loyalty.

Gyro has always been committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement.



We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues: Humble, Hungry and People Intelligence. We invite you to consider joining our company and demonstrate your commitment to excellence.

At Gyro, we redefine the dealership experience by offering a multitude of exceptional advantages and perks:

- Competitive compensation ensuring your efforts are duly rewarded.
- Emphasis on work/life balance, recognizing the importance of personal time.
- Comprehensive training programs to continuously develop your skills and expertise.
- Mentorship and development opportunities to guide your career growth.
- Social Events: Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere
- Diverse Workforce: Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.
- Newly introduced RRSP: Our commitment to our team's future extends further with the introduction of a retirement plan. This investment not only demonstrates our appreciation for their hard work and dedication but also underscores our dedication to ensuring our staff's financial stability and security.

This posting represents a current existing vacancy within our organization. Please note that, as part of our hiring process, Gyro Auto Group may use AI-supported and interview recording tools to assist with recruitment, evaluation, and hiring decisions. These tools are used strictly for employment-related purposes to support consistency, fairness, and efficiency throughout the recruitment process, with all hiring decisions remaining subject to human review. Any information collected during the recruitment process will be handled in accordance with applicable privacy and employment laws, including Ontario legislation. We thank all candidates for their interest; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Experience:
- customer service: 2 years (required)

Work Location: In person

📌 Retention Department Coordinator (BDC) (East York)
🏢 Gyro Auto Group
📍 East York