Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 40 St. Clair Ave. West, 14th Floor, Toronto, Ontario – Onsite Estimated Start Date: September 17, 2026

Estimated End Date: March 31, 2027

Business Days: 134

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Application Deadline: Monday, August 31, 2026 at 10:00 AM EST

Role Overview

We are seeking a Senior UX Designer to lead end-to-end human-centered UX research, service design, and digital product design activities for the Common Compliance Management Platform (CCMP) , an enterprise initiative supporting regulatory compliance services across the Ontario Public Service.

The successful candidate will translate user research, business requirements, and stakeholder insights into intuitive, accessible, and user-centered digital experiences. The role requires strong experience in UX research, service design, prototyping, usability testing, accessibility, and Agile delivery, with hands-on experience using Figma and Azure DevOps or similar tools .

The Senior UX Designer will serve as a UX subject matter expert, providing strategic design leadership and advisory services while collaborating with product owners, business stakeholders, architects, developers, and cross-functional Agile teams.

Must-Have Skills

- 5+ years leading human-centered UX research and design for complex digital products and services.
- Strong experience planning and conducting:

- User interviews

- Workshops

- Surveys

- Usability testing

- Stakeholder consultations
- Proven experience translating research findings into actionable design recommendations.
- End-to-end UX design experience from discovery through delivery.
- Experience creating personas, user journeys, service blueprints, information architecture, user flows, wireframes, mockups, and interactive prototypes.
- Experience aligning designs with the Ontario Design System and accessibility requirements.
- Experience applying human-centered design and UX/UI best practices.
- Experience working in Agile, Scrum, Lean, or DevOps environments.
- Hands-on experience with Figma.
- Experience with Azure DevOps or similar tools.
- Experience in public sector, government, or large-scale digital transformation initiatives.

Project Overview The Common Compliance Management Platform (CCMP) is an enterprise initiative led by Regulatory Compliance Ontario (RCO), the Ontario Ministry of Agriculture, Food and Agribusiness (OMAFA), and the Land and Resources I+IT Cluster (LRC) . The initiative aims to address fragmented and aging IT systems used across Ontario's regulatory ministries by establishing a standardized, modular, and composable technology solution for regulatory compliance services.

The CCMP will align with the OPS Target State Architecture and enable a more integrated, scalable, accessible, and user-centered approach to compliance service delivery.

Key Responsibilities

- End-to-End UX Research & Design
- Lead UX design activities across the complete product lifecycle, including discovery, research, design, prototyping, testing, beta validation, implementation, and continuous improvement.
- Plan and conduct user research and stakeholder engagement activities.
- Conduct interviews, workshops, surveys, usability testing, and stakeholder consultations.

- Translate research findings into

- Personas

- Customer journey maps

- Service blueprints

- Information architecture

- User flows

- Wireframes

- Mockups

- Interactive prototypes
- Establish and apply UX metrics and performance measures.




- Use continuous validation practices to evaluate and improve digital services.
- Ensure UX activities support project objectives, schedules, quality standards, and successful adoption.
- Service Design, Accessibility & Digital Experience
- Apply human-centered and evidence-based design methods to complex business and user experience challenges.
- Design intuitive, accessible, and user-centered digital experiences.
- Apply UX/UI best practices and human-centered design principles.
- Incorporate AODA and WCAG accessibility requirements.
- Apply the Ontario Design System to digital experience solutions.
- Develop and iterate wireframes, prototypes, and proof-of-concepts using Figma or equivalent tools.
- Support product and service design initiatives through journey mapping, prototyping, and design validation.
- Contribute to UX strategies, service standards, and digital experience improvements across multiple user groups and business domains.
- Stakeholder Engagement & Advisory Services
- Collaborate with product owners, business stakeholders, and cross-functional Agile teams to understand and align user needs with business objectives.
- Lead stakeholder workshops and facilitate requirements-gathering sessions.
- Build consensus across diverse stakeholder groups and manage competing priorities.
- Provide strategic advice and recommendations on:

- UX strategy

- Service design

- Usability

- Digital experience

- Performance measurement
- Communicate complex UX concepts clearly to technical and non-technical audiences.
- Provide reporting, recommendations, and advisory services to project teams, stakeholders, and senior leadership.

- Agile Product Delivery
- Collaborate with cross-functional teams throughout discovery, design, development, testing, validation, and implementation.
- Participate in Agile/Scrum/Lean/DevOps delivery activities.
- Support user stories, sprint planning, backlog refinement, and user acceptance activities.
- Incorporate end-user feedback throughout the product lifecycle.
- Work closely with designers, developers, architects, product owners, project managers, and QA teams.
- Promote industry standards and UX best practices across product teams.
- Architecture & Business Case Support
- Support solution architecture design activities from a UX and service-design perspective.
- Contribute to Options Analysis.
- Support Treasury Board business case development.
- Ensure user needs, accessibility, service outcomes, and digital experience considerations are incorporated into solution decisions.

Experience & Skill Set Requirements UX Research & Design – 50%

- 5+ years of experience leading human-centered UX research and design for complex digital products and services.
- Experience planning and conducting user interviews, workshops, surveys, usability testing, and stakeholder consultations.
- Ability to translate research findings into actionable design recommendations.
- Proven end-to-end UX design experience from discovery through delivery.
- Experience developing personas, user journeys, service blueprints, information architecture, user flows, wireframes, mockups, and interactive prototypes.




- Experience aligning UX solutions with the Ontario Design System and accessibility requirements.
- Experience establishing UX metrics, performance measures, and continuous validation practices.
- Experience supporting solution architecture design, Options Analysis, and Treasury Board business case development.

Service Design, Accessibility & Digital Delivery – 20%
- 3+ years of experience in Service Design and Digital Product Delivery.
- Demonstrated experience applying human-centered and evidence-based design methodologies.
- Hands-on experience developing and iterating wireframes, prototypes, and proof-of-concepts using Figma or equivalent UX tools.
- Strong knowledge of AODA and WCAG accessibility requirements.
- Experience supporting product and service design through user-centered methodologies.
- Experience with journey mapping, prototyping, and design validation.
- Experience contributing to UX strategies, service standards, and digital experience improvements.

Communication, Stakeholder Engagement & Advisory – 15%
- Strong analytical, problem-solving, facilitation, and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to explain complex UX concepts to technical and non-technical audiences.
- Experience leading stakeholder workshops and gathering requirements.
- Ability to build consensus and manage competing priorities.
- Experience providing strategic advice, reporting, and recommendations.
- Ability to collaborate effectively with project teams, business stakeholders, and senior leadership.

Agile Delivery & Public Sector Experience – 15%
- Experience working in Agile, Scrum, Lean, or DevOps environments.
- Experience with user stories, sprint planning, backlog refinement, and user acceptance activities.
- Proven ability to collaborate across the full product lifecycle.
- Experience working with Azure DevOps or similar tools.
- Experience supporting public sector, government, or large-scale digital transformation initiatives.
- Knowledge and application of digital service standards.
- Experience collaborating with cross-functional and distributed delivery teams.

Key Deliverables & Outcomes
- Deliver comprehensive UX research and design artifacts throughout the CCMP product lifecycle.
- Translate user and stakeholder insights into actionable design recommendations.
- Create accessible and user-centered digital experiences aligned with Ontario standards.
- Support successful product adoption through usability testing, design validation, and continuous improvement.
- Provide strategic UX and service-design guidance to product and project teams.
- Ensure end-user feedback is incorporated into product decisions.
- Support Agile delivery teams from discovery through implementation.
- Contribute to architecture, Options Analysis, business cases, and digital service strategy.

How to Apply If you are interested and your profile matches the requirements, please send the following documents to [email protected] by Monday, August 31, 2026 at 10:00 AM EST :

- Updated Resume in Word format – Mandatory
- References – Mandatory
- Expected Hourly Rate – Mandatory
- Visa Status – Mandatory
- LinkedIn ID – Mandatory

Important: Applications without all mandatory documents cannot be processed. If this chance is not suitable for you, please feel free to forward it to qualified Senior UX Designers with 5+ years of human-centered UX research and design experience, strong service-design and accessibility expertise, hands-on Figma experience, Agile delivery experience, and preferably public-sector or large-scale digital transformation experience.

📌 – UX Designer – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto