Elevate SAP service excellence with EY as a Service Delivery Manager in Toronto. Oversee complex engagements and strengthen client relationships in this leadership-focused role. As a key member of EY’s Managed Services team, you will drive exceptional client outcomes and ensure successful SAP operational delivery.

With a strong emphasis on SAP governance, you will lead cross-functional teams in identifying solutions to enhance performance across managed service operations. This strategic role requires you to leverage artificial intelligence to optimize service quality and operational efficiency. Key Responsibilities:

- Drive growth through SAP Managed Services client engagements
- Advise clients on operational transformation and outsourcing




- Lead governance forums and service performance assessments
- Shape delivery capabilities and service offerings
- Enhance service quality using AI insights

Requirements:

- Proven experience in SAP Managed Services leadership
- Ability to shape and solution client engagements
- Strong stakeholder management and executive presence
- 5+ years in SAP operations or Application Management
- Knowledge of SLAs and service delivery frameworks

This role focuses on delivering SAP operational excellence and requires robust leadership and client relationship skills.

📌 SAP Managed Services Delivery Manager (Toronto)
🏢 Ernst u0026 Young Advisory Services Sdn Bhd
📍 Toronto