Become a Senior Customer Success Manager in Montreal with a hybrid working model. Drive customer engagement and success through deep technical and business expertise. As a vital team member, you will help Enterprise clients achieve significant business goals, manage portfolios, and mentor junior staff.

Your role involves advising on operational strategies, conducting business reviews, and advocating for customer needs within the company. Bring your experience in navigating complex technical environments to maximize customer lifetime value. Key Responsibilities:

- Proactively manage risks in complex accounts and offer solutions
- Conduct regular business reviews to drive strategic alignment




- Develop comprehensive account strategies for long-term success
- Report business outcomes and forecast to leadership
- Enhance customer engagement using AI insights

Requirements:

- 7 to 10+ years in a customer-facing technical position
- 4+ years in revenue accountability development for Enterprise clients
- Exceptional communication skills for influencing decisions
- Bachelor’s degree in a technical discipline
- Fluent in both French and English

Lead customer success initiatives and nurture valuable client relationships in this senior role.

📌 Senior Customer Success Role in Montreal
🏢 United States Digital Space
📍 Montreal