Industry: Banking** Total Experience: 8-10 years Must Have 10 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.)
5 yrs. experience with Amazon Connect Contact Centre Technology
3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading, Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc.