Drive exceptional outcomes as a Senior Customer Success Manager at Dayforce, a leading HCM company. Partner with enterprise-level clients to enhance value and achieve strategic growth objectives. In this impactful role, you will advise on long-term customer retention and account expansion at Dayforce.
With a focus on maximizing client outcomes, you will lead executive engagement and be a mentor to junior team members. Your ability to cultivate customer advocacy will enhance both customer satisfaction and the overall success practice. Key Responsibilities:
- Define success metrics and drive strategic success planning
- Conduct in-depth value realization reviews for clients
- Lead executive business reviews, steering committee meetings
- Drive customer advocacy through success stories and references
- Identify opportunities for upselling and revenue expansion Requirements:
- 7+ years in customer success or account management
- Proven experience managing complex, multi-stakeholder relationships
- Robust understanding of SaaS adoption and value realization
- Excellent communication and negotiation skills
- Proficient with Salesforce or similar platforms Elevate customer relationships, retention strategies, and account expansion to promote lasting success at Dayforce.