We're building a relationship-oriented bank for the modern world. As the Senior Manager Electronic Communications Oversight, you will be reporting to the Director, Electronic Communications Oversight and providing leadership, coaching and specialized knowledge to a team of Electronic Communications Review Officers. You will also be responsible for supervision and oversight activities as it relates to electronic communications across PBB and Wealth.

In this role, you will be helping to ensure that the management of client business is within the bounds of both regulatory and ethical conduct, consistent with just and equitable principles of trade and it is not detrimental to the interests of the securities industry or CIBC. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. Leadership - Provide leadership, direction, coaching, and training to a team of Electronic Communications Review Officers.

Managing performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities; Strengthen compliance oversight - Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect. Champion a service-oriented approach that balances business needs with sound risk management and consistent oversight practices. Manage performance and resources - Ensure the team is appropriately resourced to meet business objectives and service level commitments.

Manage budget and staffing needs, support hiring decisions, and oversee performance management activities including goal setting, feedback, and development planning for direct reports. Drive continuous improvement - Monitor the external environment for regulatory developments, industry trends, and evolving practices that may impact team effectiveness.



Identify opportunities to improve methodologies, tools, processes, and controls, and work with external partners and suppliers to support compliance with regulatory requirements and CIBC expectations.

You have experience coaching employees and inspiring successful team performance. ~ You have a demonstrated ability to influence at the Senior Management level and have developed leadership skills to provide coaching and feedback to team members. ~ You can demonstrate experience in compliance oversight, regulatory supervision, risk management, people leadership, and stakeholder management. ~ It's an asset if you have experience supporting electronic communications review programs within a wealth management or securities environment. ~ You're fluent in English. ~ It's an asset if you're fluent in French. ~ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. competitive salary defined benefit pension plan* a vacation offering MomentMakers, our social, points-based recognition program You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Business

Controlling, Controls Testing, Leadership, Performance Management (PM), Process Streamlining, Risk Management and Mitigation, Stakeholder Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work setting committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Senior Manager, Electronic Communications Oversight (Toronto)
🏢 Canadian Imperial Bank of Commerce
📍 Toronto