Company Description Mackage is a global outerwear leader founded in 1999, specializing in all-season protection through premium, responsibly sourced leathers, down, and wools. The brand is known for luxury-forward, high-end designs, meticulous construction, and signature silhouettes that prioritize comfort and performance. With a strong focus on aesthetic innovation, Mackage consistently pushes the boundaries of outerwear design while maintaining uncompromising quality standards.

The company is firmly committed to employment equity and actively welcomes applications from individuals of all genders, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S+ communities, and other marginalized groups.

Role Description The Senior Sales Representative is a full-time, on-site role based in Canada, responsible for driving revenue and delivering a premium customer experience in alignment with Mackage’s brand values. This position includes actively engaging customers on the sales floor, identifying needs, presenting product features and benefits, and closing sales to meet and exceed individual and store targets. The role also involves building long-term client relationships, maintaining clienteling records, and following up with clients to encourage repeat business and brand loyalty.

The Senior Sales

Representative will support visual merchandising standards, ensure product is well-presented and replenished, and communicate customer feedback and market trends to management.



Additional responsibilities include mentoring junior sales staff, participating in store events and promotions, and collaborating with the team to uphold operational excellence and an inclusive, welcoming environment.

Qualifications

- Proven sales and customer service skills in a retail, fashion, or luxury environment, with a track record of meeting or exceeding sales targets.
- Strong communication and interpersonal skills, including the ability to actively listen, present product information clearly, and build rapport with diverse clients.
- Experience with clienteling, relationship management, and follow-up practices to cultivate repeat business and long-term customer relationships.
- Ability to work collaboratively in a team, mentor less experienced colleagues, and contribute positively to an inclusive, respectful workplace culture.
- Comfort with point-of-sale systems, inventory processes, and basic computer applications; familiarity with CRM tools is an asset.
- Understanding of fashion and outerwear trends, with an eye for styling, fit, and product details; enthusiasm for the Mackage brand and values.
- Strong organizational skills and attention to detail, with the ability to manage multiple customers and tasks in a fast-paced environment.
- Availability to work a adaptable schedule, including evenings, weekends, and holidays as required.
- Previous experience in senior or lead retail roles is an asset; additional language skills, particularly French or other languages, are beneficial.

📌 Senior Sales Representative (Canada)
🏢 Mackage
📍 Canada