Join Hitachi Rail Canada as a Service Delivery Analyst in Toronto. This full-time role focuses on ensuring effective engineering service delivery and effective communication with stakeholders. As the Service Delivery Analyst, you will oversee service performance, manage incident coordination, and streamline CI/CD-related operations to support engineering teams.

With a strong emphasis on SLA compliance, you will work closely with various teams to enhance service quality and responsiveness. Excellent problem-solving and communication skills are vital for success in this position. Key Responsibilities:

- Ensure service delivery aligns with business needs and SLAs
- Manage ticket tracking and incident prioritization




- Lead communications for incidents and planned changes
- Support CI/CD service operations with engineering teams
- Facilitate continuous improvement through process enhancements Requirements:
- 3 to 5 years of experience in service delivery
- Bachelor’s degree in engineering or Computer Science
- Proficiency in incident management tools like ServiceNow
- Strong analytical and communication skills
- Relevant certifications such as ITIL or PMP Drive engineering service excellence at Hitachi Rail through effective management and innovative problem-solving.

📌 Service Delivery Analyst at Hitachi Rail (Toronto)
🏢 Hitachi Automotive Systems Americas
📍 Toronto